B2B Collections Specialist - Healthcare

Position: B2B Collections Specialist, Healthcare - Remote
Reports To: Revenue Cycle Manager
Location: United States, Fully Remote (Central or Eastern time preferred)
Employment Type: Contract (3-month initial term; possible extension based upon the workload)

Chamberlain Advisors is conducting a search for our direct client, a nationally recognized urgent care brand operating within one of the largest consumer healthcare platforms in the United States, with more than 1,400 locations across 46 states and nine million patients served annually. As B2B Collections Specialist, reporting to the Revenue Cycle Leader, you will take direct ownership of a commercial accounts receivable portfolio spanning 200 to 400 active clients and approximately $1.8M in outstanding receivables, working through a meaningful backlog while establishing the reporting cadence, resolution discipline, and client communication habits that sustain a healthy collections function going forward. This is not a maintenance role: you will assess the landscape, prioritize the work, and drive recovery.

Core Profile: alignment with the following is required to get you in the conversation

• Self-Directed Workload Management: You will walk into an existing backlog across hundreds of commercial accounts and be expected to build your own plan of attack, prioritizing by aging, balance, and likelihood of recovery without waiting to be told where to start. You can burn down an account list methodically, pivot when a strategy is not working, and independently track your own progress. Leadership will expect a clear view into your activity and results; you will have the discipline and instincts to deliver it without being managed to it.
• Metrics-Driven Accountability: You will own your numbers. How much was collected this week? How many accounts were closed? How much is still sitting and why? You can answer these questions clearly, quickly, and in plain language. You are comfortable sitting in front of a manager or director and walking through your portfolio with confidence, not as a reporting exercise, but as a genuine read on where things stand and what is coming.
• Root-Cause Problem Solving: When a client says they paid and you cannot find it, you dig. When an invoice is disputed, you do not escalate without first understanding the actual source of the discrepancy. You are comfortable investigating registration errors, fee schedule mismatches, incorrect employee-level charges, and allocation issues to find the real answer. You bring resolution, not just activity, to every account you touch.
• B2B Healthcare Collections Experience: You have worked commercial collections, not insurance or patient billing, but actual B2B invoices sent to employer clients, institutions, or commercial accounts. You understand multi-line invoice environments, know how to read and reconcile a high-volume billing cycle, and are comfortable working accounts where a single invoice may have dozens of service-level line items across a full month of activity. Urgent care, lab, physician services, hospital billing, DSO, or MSO backgrounds are ideal fits.
• Professional, Persistent Communication: The moment a client pushes back and the conversation stalls is exactly where this role either succeeds or fails. You do not let a 'we already sent a check' or 'that is not our invoice' end the interaction. You are patient, professional, and persistent, capable of explaining a complex billing discrepancy in plain language over the phone, maintaining the client relationship, and keeping the dialogue moving until the account is resolved. You leave every interaction having moved the ball forward.

 

Core Responsibilities

Invoice Management & Reconciliation

• Review, reconcile, adjust, and send monthly B2B invoices to assigned commercial account customers across a high-volume billing cycle (approximately 50,000 invoice line items per month).
• Identify and resolve billing errors at the source, including registration discrepancies, fee schedule issues, incorrect employee-level charges, and contract term misapplications.
• Determine proper payment allocation as required or requested by AR processing personnel and ensure all credits, debits, and on-account payments are appropriately applied and closed within established aging windows.
• Investigate and resolve, on a timely basis and per established policy, on-account payments received and other credits or debits that have not been assigned to an invoice.
• Resolve credit balance invoices before they age past 60 days.

Collections & Account Resolution

• Contact commercial account clients by phone and email to determine reasons for overdue balances, negotiate payment, and secure resolution of outstanding invoices; escalate collection issues as appropriate.
• Manage a portfolio of 200 to 400 accounts, with individual balances ranging from $5,000 to $30,000+, across a diverse mix of employer clients, health systems, municipal entities, and other commercial payers.
• Resolve short-payment discrepancies that customers claim when making payment; apply client-submitted remittance information and escalate unresolvable disputes through appropriate channels with full documentation.
• Drive each account from identification through true resolution: closed, paid, and documented.

Reporting & Feedback Loop

• Prepare and submit monthly collection reports to management; maintain ongoing visibility into collected amounts, account closures, aging status, and forward-looking recovery projections.
• Identify patterns in payment delays, billing errors, or client behavior and proactively communicate findings to the team to reduce recurring issues. A top performer here closes accounts and prevents the same problem from coming back.

Cross-Functional Collaboration

• Partner with the broader Revenue Cycle Management team and AR processing staff to ensure accurate payment allocation and billing data integrity.
• Engage with occupational medicine and other internal stakeholders as needed to resolve client-specific billing or contracting questions.

Qualifications

• 2 to 5 years of experience in collections, accounting, or customer service; commercial or B2B collections experience is strongly preferred, and healthcare-sector collections is an ideal match (urgent care, lab, physician services, hospital billing, DSO, or MSO backgrounds are particularly well-suited).
• Working knowledge of credit and collections, invoicing, accounts receivable, and customer service principles, practices, and regulations.
• Demonstrated experience managing high-volume, multi-line invoice environments from initial contact through full account resolution.
• Excellent communication and negotiation skills; must be able to communicate clearly and concisely, both orally and in writing, in a manner that is respectful, assertive, and professional. Strong telephone etiquette and professional email communication are essential.
• Strong active listening skills and the ability to multi-task and prioritize effectively while engaged in live client conversations.
• Proven ability to work independently, manage a large account portfolio, and self-prioritize without daily direction.
• Solid analytical and basic math skills; comfortable reading and reconciling complex invoices and identifying discrepancies at the line-item level.
• Strong PC skills with working knowledge of Microsoft Outlook, Windows, Word, and Excel required; experience with healthcare billing systems or EMR platforms is strongly preferred (Experity experience is a plus).
• High school diploma or equivalent required; Associate degree or higher a plus.
• Experience working fully remote is a plus; strong personal discipline and communication habits are required.

About Our Client

Our client was built on the belief that better healthcare should be accessible to more people. The organization supports independent healthcare practices operating at more than 1,400 locations in 46 states through multiple consumer healthcare brands, serving more than 35,000 patients each day and more than nine million patients annually.
The urgent care brand within this platform is one of the fastest growing in the country, delivering high-quality, accessible care across its locations. The Revenue Cycle team is a critical engine of that infrastructure, and this role is an opportunity to make a direct, visible impact on the financial health of the organization.

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