Operations Coordinator

This is a PERMANENT Placement / DIRECT HIRE Opportunity. Hotel and/or Concierge Experience PREFERRED.

POSITION SUMMARY

Operations Coordinator works directly with the Director of Operations in maintaining a safe, clean and secure building to help the overall guest experience as per our organizational mission. The Operations Coordinator serves as point of contact for any issues that arise during their shift by managing the facility and property after hours, weekends, and holidays.

PRINCIPAL DUTIES AND RESPONSIBILITES

Check guest families into facility by confirming reservation in the system

Act as the first point of contact for any issues that may arise during a scheduled shift including any emergency situations.

Ensure safety and security of families by working with the Security Team and MPD

Restocking Family pantries, coffee area, and grab and go refrigerators

Receive and process all incoming donations, mail and deliveries to House, and fill in the form on the App

Scheduled safety walks to ensure all building systems are operating normally and promptly address any issues that are discovered

Log and follow up on all maintenance issues reported and observed during walk-through of the House

Maintain all family information as private and confidential

Address families' needs with prompt and appropriate actions and pass along to Family Services when needed.

Exercise good judgement in decision-making and managing multiple areas simultaneously while knowing when to report issue to Manager to escalate

Maintain a positive and professional attitude with families, staff, donors, and volunteers

Other duties as assigned.

QUALIFICATIONS & COMPETENCIES

High School diploma or equivalent. Bachelor's degree in Business, Social Services, Hospitality Services, or other related field preferred.

Two (2) to Five (5) years relevant work experience

Experience in working with diverse populations

Knowledge of MS office suite & Basic Computer knowledge

Basic Maintenance and/or Hotel Concierge knowledge a plus

Strong communication skills with attention to detail

Ability to handle difficult situations with confidence and compassion

COMPENSATION

This is a full-time salary exempt position. In addition, this position is eligible for medical, dental, 401 (k) and paid time off (PTO) benefits. Compensation depends on experience.

Pay Details: $50,000.00 per year


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.