Quick Lane Service Writer

Service WriterQuick Lane Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.ResponsibilitiesMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotionsOversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualificationsAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.