Customer Service Rep at Metropolis Technologies, Carrollton TX

Metropolis Technologies , through its Baggage Airline Guest Services (Bags) division, is seeking a Customer Service Representative to join its team in Carrollton, TX . With over 35 years of experience as an industry leader in luggage replacement for airline customers, Bags combines innovative technology with a customer-first mindset to streamline the travel experience. This full-time role offers a structured 8:00 AM-5:00 PM schedule that promotes a strong work-life balance. Role Overview at Metropolis Technologies, Carrollton, TX Operating under the Baggage Airline Guest Services family, this position sits at the intersection of hospitality and claims processing. The selected candidate will serve as a vital point of contact for airline customers, addressing concerns and facilitating resolutions via phone and email. The role requires social poise, warmth, and friendliness while interacting with consumers who need expert guidance. Core Responsibilities Contact customers via phone and email to discuss concerns and answer questions Actively listen to identify individual needs and deliver tailored solutions Learn product details and airline regulations governing claim processing Problem-solve and find resolutions to a variety of customer concerns Collaborate with fellow professionals in a dynamic, fast-paced environment Qualifications and Skills Prior customer service experience is preferred Strong verbal and written communication abilities are essential CRM platform familiarity is considered a plus Proficiency with computer systems and a demonstrated strong work ethic required Ability to work well with others and adhere to scheduled shifts Compensation and Benefits Eligible full-time employees receive a competitive hourly wage ranging from $20.00 to $22.00/hr . The comprehensive benefits package includes: Medical, dental, and vision coverage Flexible spending accounts Short and long-term disability insurance Life and accident insurance 401(k) plan and paid time off Physical and Professional Requirements Candidates must be able to lift and move up to 75 pounds regularly and perform physical activities including standing, walking, bending, crouching, climbing, and twisting. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. Professional appearance standards apply at all times. Employees must wear clean, well-maintained approved uniforms on shift. Visible tattoos and body piercings must be covered by the uniform or other means agreed upon by management. For male employees, a fully grown-in, well-maintained mustache, beard, or goatee is permitted. Additional grooming requirements may be specified by management. Application Tips for Aspiring Candidates To stand out when applying for this customer-facing role, candidates should highlight any prior experience with CRM tools, airline operations, or baggage claim handling. Since the position involves navigating airline regulations, mentioning familiarity with travel industry compliance standards can strengthen an application. Showcase measurable achievements in resolution rates or customer satisfaction scores from previous roles. This is an equal opportunity position. The company does not discriminate based on race, color, religion, sex, age, national origin, disability, or other protected characteristics. Interested applicants are encouraged to submit their materials before the November 16, 2026 deadline. #J-18808-Ljbffr Neolife Updates