MSP Service Dispatcher & Procurement Specialist

Responsive Recruiter

We are seeking a detail-oriented professional to join our team in a dual-role position responsible for managing service dispatch operations and procurement activities for our managed IT services (MSP) business. This role is critical in ensuring seamless delivery of IT support services to our clients while maintaining optimal inventory and vendor relationships.

Compensation & Benefits

• Hourly Rate: Commensurate with experience
• Health, dental, and vision benefits
• 401(k)
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Collaborative, team-oriented work environment
• Opportunities for growth within a growing MSP

Key Responsibilities

Service Dispatch (50%)

• Receive, prioritize, and assign service tickets and support requests to support response and field technicians
• Coordinate scheduling to maximize technician efficiency and minimize response times
• Monitor open tickets and follow up to ensure timely resolution
• Communicate with clients regarding appointment scheduling, status updates, and issue resolution
• Maintain dispatch records and update the ticketing system with accurate status information
• Response to "quick hit" and incident tickets as necessary
• Escalate urgent or complex issues to the appropriate teams or management

Procurement (50%)

• Manage inventory of hardware, software, and IT supplies
• Process purchase orders and track deliveries from vendors
• Research and evaluate vendors for best pricing, quality, and lead times
• Maintain procurement documentation and inventory records
• Coordinate equipment deployment for new client installations
• Assist with asset tracking and lifecycle management
• Identify opportunities for cost savings and process improvements

Qualifications

• Experience: 2-4 years in IT dispatch, customer service, or procurement roles (MSP experience preferred)
• Technical Aptitude: Understanding of IT hardware, networking, and common software applications
• Communication Skills: Strong written and verbal communication; professional phone and email etiquette
• Soft Skills: Understand the importance of Client Experience. Proven results being politely persistent with team members and clients.
• Organization: Excellent multitasking and time-management abilities
• Technical Tools: Familiarity with professional services automation (PSA) tools and remote monitoring/management (RMM) platforms a plus
• Education: High school diploma required; associate's degree or relevant certifications (CompTIA, ITIL) preferred

Compensation: $28.00 - $31.00 per hour

Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.