Account Manager (Eastern or Central Time)

The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is ideal for a motivated, customer-focused professional who enjoys problem-solving, developing relationships, and helping clients succeed. Working primarily with small to mid-sized businesses in the commercial construction industry—including General Contractors, Subcontractors, and related segments—the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle. This is a full-time position and reports directly to the Director, Regional Sales. Preferred Location This is a remote, home-office based role, and candidates must be located in the Eastern or Central Time Zones of the United States. Travel Requirements A willingness to travel as needed for face-to-face meetings with accounts is required for this position.

Essential Functions - Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction - Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities - Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns - Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery - Use data and insights to reinforce product value and effectively overcome objections - Partner cross-functionally with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes - Advocate for clients internally, ensuring feedback is communicated and addressed to enhance the customer experience - Provide training and guidance to clients on product usage, including demos, onboarding support, and best practices - Achieve key performance metrics related to retention, renewals, upsell, and engagement - Maintain accurate and timely documentation of all client interactions within CRM systems - Continuously build knowledge of products, industry trends, and best practices Education Requirement Bachelor's degree in a related field and/or equivalent education and work experience. Required Experience, Knowledge and Skills - 2+ years of professional experience in account management, customer-facing, or related roles - Strong relationship-building skills with a client-focused mindset - Ability to identify customer needs and provide thoughtful solutions - Excellent written and verbal communication skills - Strong organizational, problem-solving, and time management abilities - High level of integrity and ownership of outcomes - Ability to quickly learn and SaaS products - Proficiency with standard business tools (e. g. , Word, Excel, PowerPoint) - Basic understanding of the construction industry or the ability to learn quickly Preferred Experience, Knowledge and Skills - Experience in a SaaS or customer-facing environment - Familiarity with CRM or order management systems About Dodge Construction Network Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes.