Welcome Center Representative

Job Description

Job Description

Description

Job Preview

The Wang YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.

Position Summary

The YMCA is for Youth Development, Healthy Living and Social Responsibility.  Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in accordance with the organization’s mission and goals. The Welcome Center Representative will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

HOURS:
Part Time, 12-15 hours per week. Opening shifts (starting 6 AM) and evening shifts (starting 4 PM/5 PM) available. 

Key Responsibilities

Essential Duties & Responsibilities:

• Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed
• Handle member and non-member phone calls a per YMCA policies.
• Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings (mandatory) and be able to work as a team player.
• Perform all other duties as assigned.

Skills, Knowledge & Expertise

SKILLS AND KNOW HOW:

• Able to multi-task (helping members, answering phone, handle other duties)
• Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
• Able to learn information about each department to better serve potential members and current members.
• Able to communicate effectively with adults and children alike.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Ability to stand for long periods of time as well as work and train on a computer.
• Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. 
• The employee frequently is required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Physically and verbally able to interact with members and staff.
• The noise level in the work environment is usually moderate.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS:

• Safety Trainings (within 30 days of employment, renewed annually)  
• Oxygen Administration & First Aid (within 30 days of employment, renewed biannually) 
• CPR/AED for the Professional Rescuer (within 30 days of employment, renewed annually) 
• Others to be determined