Account Manager, Commercial New York, NY

Drive CB Insights' growth as part of our Account Management team. The role you'll play: The CB Insights Account Manager, Commercial is responsible for maintaining a portfolio of Accounts that include some of the world’s leading Venture Capital, Corporate Strategy, and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Account Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is measured on specific metrics associated with customer expansion, retention, senior stakeholder mapping, and product adoption. Your Main Tasks: Actively serve a portfolio of assigned mid‑market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services. Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale. Implement Account Plans for assigned accounts. Lead business development efforts to expand customer relationships. Run the renewal process for the assigned portfolio of accounts. Maintain communication & governance protocols across customer & CB Insights’ teams. Effectively solve ad‑hoc customer issues as needed. Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks. Collaborate with Marketing to demonstrate customer communication campaigns. Provide continuous customer feedback to CB Insights’ Product team. Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends. Embrace & contribute to the AM team’s standard methodologies. What you bring to the table: B.S. or B.A. in business management, finance, economics or similar study. Validated results in prior role. At least 3‑5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS. Expertise with Excel and CRMs, preferably Salesforce. Proficiency communicating data via Excel, Salesforce and other business intelligence tools. You will be successful here if you have: Real passion for serving customers. The ability to establish credibility with key customer decision makers & influencers. Strong problem solving & analytical skills; formulates solutions that deliver real business value. Familiarity with data integrations via API and Datafeed. Ability to recognize and maximize new business opportunities. Comfort with negotiation. Multi‑tasking down to a science; handling multiple accounts & assignments simultaneously. A commitment to exceed goals that is internal, constant & self‑imposed. Compensation $85,000 - $95,000 USD base salary, plus commission. What we offer Competitive cash compensation. Comprehensive healthcare coverage (PPO, HSA, FSA). Multiple mental health resources. 401(k) with company match. Annual professional development stipend. Generous paid time off. About Our Pay Practices We believe in recognizing and rewarding excellence. Our commitment to fairness means that compensation decisions are informed by qualifications, location, internal equity, and current market data. While we aim to hire at our established hiring target, starting pay may vary based on factors such as market rates, the qualified pool of candidates, and individual experience. Equal Opportunity Employer At CB Insights we know that innovation comes from collaboration, belonging, and diverse perspectives. We’re proud to be an equal opportunity employer — all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr