Collection Specialist

Collection Specialist

We are seeking an experienced Collection specialist. This role focuses on high-volume consumer-to-business collections, with responsibilities that include managing aging reports, overseeing credit approvals, and negotiating repayment plans.

Key Responsibilities

• Perform high-volume collections, managing aging accounts while maintaining strong customer relationships.
• Review and analyze aging reports, prioritizing outreach for delinquent accounts.
• Negotiate repayment plans and monitor payment compliance to ensure timely recovery.
• Manage credit approvals and monitor credit limits in accordance with company policies.
• Collaborate with internal departments to resolve billing disputes and escalate issues when necessary.
• Maintain accurate and detailed documentation of collection activities, communications, and payment arrangements.
• Utilize Microsoft Excel for tracking, reporting, and analyzing AR data.

Qualifications

• 3+ years of collections experience, preferably in a fast-paced or high-volume environment.
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUPs, and reporting).
• Demonstrated experience with aging reports, credit approvals, and repayment negotiations.
• Excellent communication, customer service, and negotiation skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Ability to work independently while meeting deadlines and performance goals.