Customer Service Representative

Customer Service Representative– San Francisco

$26-$30/hr plus $5.50 overnight differential

4/10 hour shifts

6:30am - 2:30am

WHO WE ARE:

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes. 

At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers. 

Requirements:

• You have at least one year of experience in a client services role, preferably in a veterinary or medical setting. 

• You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues. 

• You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor. 

• You’re passionate about creating a positive client experience and building trust with pet owners. 

• You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals. 

Compensation:

• Competitive hourly rate ranging $26-$30 (includes additional $5.50/hr for hours worked between 6pm and 6am)

Benefits

• ​​Medical, dental, vision, life, and disability insurance

• Flexible Spending Accounts (FSA)

• 401(k) with company match

• Employee Assistance Program (EAP) and wellness resources

• Three weeks of accrued paid time off

• Up to 50% discount on hospital services

• Annual uniform allowance

• Monthly team engagement events

• Free Valet parking

• Free Pet day boarding

• Collaborative team environment dedicated to exceptional patient and client care

• Ongoing leadership development and career advancement opportunities within Ethos Veterinary Health

If you have prior experience in veterinary medicine, we encourage you to apply today! 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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