HR Operations & Organizational Effectiveness Lead - Charlotte, NC

HR Operations & Organizational Effectiveness Lead

We are seeking a highly skilled and experienced HR Operations & Organizational Effectiveness Lead to join our HR Resource Center (HRRC). This role is critical in modernizing HR processes, reducing manual work, and driving the adoption of automated, digital employee journeys. The successful candidate will lead initiatives that streamline HR operations, reduce dependency on spreadsheets, improve self-service capabilities, and enhance the employee experience through efficient, technology-enabled solutions.

This position will partner closely with HR stakeholders, business leaders, and technology teams to analyze current processes, design future-state workflows, and implement scalable, automated solutions.

Key Responsibilities:

• Process Optimization and Modernization
• Analyze and identify opportunities to modernize HR processes across the HRRC, with a focus on automation, workflow redesign, and digital enablement.
• Reduce manual data handling and spreadsheet-based processes by implementing automated workflows, integrations, and standardized digital tools.
• Collaborate with HR and business stakeholders to understand process pain points and develop future-state solutions using technology, analytics, and best practices.
• Design and implement improved workflows that support efficiency, accuracy, and a seamless employee experience.
• Automated Employee Journeys and Self-Service Adoption
• Lead efforts to design and implement automated employee journeys for key HR transactions (e.g., onboarding, job changes, offboarding), partnering with technology teams to leverage workflow and self-service platforms.
• Execute a self-service strategy aligned with organizational goals, ensuring solutions are intuitive, scalable, and aligned with user needs.
• Drive adoption of digital self-service tools through effective change management, communication, and training.
• HR Service Delivery Excellence
• Collaborate with HRRC teams to identify and implement opportunities for improving service delivery through modernization and automation.
• Develop and manage SLAs and KPIs to monitor HR service performance and drive continuous improvement.
• Ensure service delivery processes are standardized, documented, and optimized for scale.
• Transition of Work to Shared Services
• Lead the evaluation and transition of appropriate work to shared services groups.
• Ensure seamless handoff of processes, documentation, and responsibilities, leveraging automation where possible.
• Develop and execute change management and communication plans to support successful transitions.
• Provide training and ongoing support to impacted HR teams and stakeholders.
• Data Analysis and Insights
• Analyze operational data, performance metrics, and process outputs to inform modernization and optimization strategies.
• Deliver insights and recommendations to HR and business leaders on opportunities to increase efficiency, reduce manual work, and improve service quality.
• Partner with analytics teams to expand and mature HRRC data capabilities.