Manager - Program

About Us

Big Brothers Big Sisters of New Mexico is a mission-driven nonprofit dedicated to empowering youth through mentorship. We believe that every child deserves a champion, and our programs connect caring adult and teen mentors with young people to ignite their potential. Our Programs are at the heart of this mission, creating meaningful relationships in schools and community spaces.

Position Summary

The Program Manager provides supervision to program specialists through support, training, coaching and guidance. The Program Manager plans and implements day-to-day operations of the mentoring programs, including the coordinating and supervising of program staff activities. This includes evaluating and maintaining the quality and quantity of the program services.

Requirements

KEY RESPONSIBILITIES:

Program Management

• Supervises program specialists who support our community-based matches (adult mentors matched with youth ages 5-17) and High School Bigs programming (high school students mentoring elementary-age students on-site at schools).
• Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Supervision is strengths-based and solution-focused.
• Works collaboratively with team to ensure fidelity to program standards, while encouraging flexibility and creativity in meeting match and family needs and wishes.
• Grows high quality H.S. Bigs programming in Roswell and supports such growth across BBBSNM service areas.
• Manages a caseload that may include specially assigned, community-based matches (e.g., where the volunteer Big is a board member).
• Models high quality engagement with Bigs, Littles, parents/guardians, and others.
• Help families identify and connect with additional community support as needed.

Community Outreach & Partnership Development

• Represent agency and attend appropriate meetings with community groups, foundations, and corporate partners.
• Working with the Director of Recruitment and Training, build and maintain relationships with key stakeholders, such as schools, community organizations, government, and faith-based organizations.
• Work closely with school districts to keep and grow school-based programs; this includes obtaining and keeping MOUs within individual schools.
• Through community and school relationships, help identify children who will benefit from a mentor; respond to initial inquiries from families. Ensure a smooth transition from initial inquiry through child enrollment, matching, and match support.
• Through community relationships, conduct general and targeted recruiting of volunteer mentors to match with children based on their preferences, interests, and needs. Assist with responding to inquiries from potential volunteers. Ensure a smooth transition from initial inquiry through volunteer enrollments, matching, and match support.
• Develop and execute outreach events with the support of Community Outreach Specialist.

Quality Management

• Conducts regular quality assurance reviews of program activities (enrollments, match support) and quality control checks using standardized processes and forms.
• Distributes and collects surveys on youth outcomes, mentoring relationship strength, and ongoing support needs.
• Under the direction of the Director and CPO, works collaboratively (with team, volunteers, families, external partners) to identify and develop continuous quality improvement (CQI) strategies.
• Helps identify program strengths and training needs to support CQI. Assists in developing training schedule and identifying training resources for program team.
• Develops customized reports in Matchforce (case management system) for grant reporting, trends analysis, quality assurance, and special projects.

Qualifications

Minimum Requirements

Education:

• Professional program agency staff must have a high school diploma/GED and meet one of the following criteria:
• o A documented bachelor's degree from an accredited college or university in a field deemed appropriate by the agency, or be within six months of degree completion
• o A documented associate degree or two years of higher education from an accredited institution in a relevant field, plus two years of related work experience (e.g., social work, counseling, child development)
• o Four years of relevant work experience in related fields as defined by the agency

Additional Requirements:

• Strong communication and confidentiality skills
• Proficiency in Microsoft Office and standard office equipment
• Valid NM driver's license, insurance, and access to personal vehicle to facilitate travel in Roswell and other areas served by BBBSNM programs.
• Ability to work collaboratively with diverse stakeholders
• Demonstrated ability to provide guidance, and oversight.

Preferred Qualifications

• Experience with both youth and adult populations
• Familiarity with New Mexico's cultural and economic landscape
• Bilingual (English/Spanish)

Job Responsibilities Notes

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the essential functions of the job. They should not be considered a detailed description of all work requirements. Big Brothers Big Sisters of New Mexico may revise job duties with or without prior notice based on organizational needs.