Operations Manager

Job TitleESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)Warranty and Finance contract closingsResponsible for evaluating initial sales agreements against final finance documentsUses discretion to create final sales agreements to coincide with the finance documentsDuring closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documentsAs part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHVProject Coordination with contractors, project costingResponsible for gathering bids through project completion.Has discretion to identify best vendor for each individual projectHas discretion to switch vendors if not satisfied with work quality or progressHas authority to alter scheduling of vendor work based on changes in customer or company prioritiesResponsible for holding vendors accountable to written work estimates if there are discrepanciesRoutinely search for recommended new vendors or for the elimination of poor quality vendorsRoutinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvementsCustomer Service SchedulingFull autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completionHas authority to alter schedule or scope of work for the aboveResponsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situationMake recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolutionData base managementAllowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the dealOn their own judgement allowed to use company applications to update information missing from deals as seen fitCommission calculationsResponsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissionsMINIMUM QUALIFICATIONSHigh School Diploma2 year Degree preferredWilling to Travel up to 50% locally and during normal business hoursEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.