Clinic Sales & Operations Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing
• Wellness resources

Benefits

• Competitive compensation and performance-based bonus opportunities
• Training and professional development
• Employee pricing on company products and services
• Growth opportunities within Relive Health

About Relive Health

Relive Health provides personalized wellness and aesthetic services, including hormone therapy, medical weight management, IV therapy, skin treatments, and longevity-focused care.

About the Position

We are seeking a hands-on sales professional who can also lead daily clinic operations.

Your primary focus will be personally handling prospective-patient inquiries, discussing services and pricing, following up on provider-recommended treatment plans, and supporting membership enrollment and patient retention. You will also oversee staff accountability, scheduling, and the daily patient experience.

This is a numbers-driven, performance-accountable position. The Operations Manager will be responsible for meeting established sales, conversion, membership, retention, follow-up, revenue and operational targets. Quotas and performance expectations must be consistently met. Applicants should be comfortable having their individual and clinic results measured, reviewed and managed through clearly defined KPIs.

This is also an active community-outreach position. The Operations Manager must be comfortable leaving the clinic to visit medical offices, wellness businesses and potential community partners; developing professional referral relationships; attending and coordinating local events; and conducting direct outreach to generate awareness, appointments and new business.

Prior experience personally conducting consultations, handling pricing concerns, generating new business and achieving measurable sales goals is required.

Relive-specific service education and operating training will be provided. Applicants should bring an established foundation in consultative sales, relationship-building and business development.

Preferred Qualifications

• Experience in a med spa, wellness studio, medical weight-loss clinic, cosmetic surgery practice, dental treatment coordination, or membership-based fitness business
• Experience improving conversion, recurring revenue, retention, or location performance
• Experience with community outreach, professional referral development, partnerships or local events
• Familiarity with healthcare privacy requirements and working alongside licensed clinical providers
• Experience with staffing, inventory, budgeting, or expense management

Healthcare or wellness experience is preferred. We also welcome applicants with relevant consultative-sales and team-leadership experience in similar service businesses.

Required Qualifications

• Demonstrated personal experience in consultative sales involving services, treatment packages, or memberships
• Experience discussing pricing, addressing concerns, following up, and helping customers make informed purchasing decisions
• Ability to explain your individual sales goals, results, and contribution to business performance
• Demonstrated ability and willingness to work toward quotas, KPIs and measurable performance targets
• Willingness to conduct in-person outreach, visit medical and community partners, attend events and actively generate new business
• Experience supervising or coaching staff and coordinating daily operations
• Strong communication, organization, problem-solving, relationship-building and customer-service skills
• Comfortable using CRM systems, scheduling platforms, and performance reports
• Willingness to personally conduct consultations and follow-up while leading a small team
• Dependable onsite availability at our North Wales clinic

Sales, Outreach & Patient Experience Responsibilities

• Respond promptly to new inquiries and guide prospective patients through scheduling and next steps
• Conduct nonclinical consultations to understand patient interests and explain available services, pricing, and memberships
• Help patients understand the costs and logistics of provider-recommended treatment plans
• Address questions and pricing concerns professionally, without pressure or unsupported medical claims
• Maintain consistent phone, text, and email follow-up with prospective and existing patients
• Keep accurate CRM records, follow-up tasks, and appointment updates
• Support membership enrollment, rebooking, and long-term patient relationships
• Meet established sales, conversion, membership, retention and follow-up targets
• Develop relationships with nearby medical offices, fitness businesses, wellness professionals and community organizations
• Conduct regular in-person outreach to introduce Relive Health and develop compliant referral opportunities
• Plan, attend and support community events, health fairs, business networking events and local partnerships
• Track outreach activity, referral sources, resulting appointments and revenue
• Identify performance gaps and implement timely corrective action plans
• Work toward agreed sales and service goals while respecting patient choice and clinical recommendations
• Coordinate with clinical providers, front-desk staff, and marketing partners to deliver a smooth patient experience

Clinic Leadership Responsibilities

• Oversee daily clinic operations, scheduling, patient flow, and service standards
• Coach staff on communication, follow-up, accountability, and patient service
• Coordinate staffing and provider schedules to support reliable coverage
• Monitor inventory, purchasing, and controllable operating expenses
• Resolve nonclinical patient concerns and escalate clinical questions to the appropriate provider
• Maintain accurate records and follow established privacy, safety, and operating procedures
• Review performance with ownership and implement practical improvements

How Success Is Measured

• Achievement of established sales, revenue and operational targets
• Timely responses to leads and consistent follow-up
• Inquiry-to-appointment conversion and appointment attendance
• Enrollment in clinically appropriate, provider-recommended treatment plans
• Membership growth, retention, and rebooking
• Consistent outreach activity and growth in referral relationships, appointments and attributable revenue
• Revenue performance, expense control, and contribution to clinic profitability
• Patient satisfaction, staff accountability, and reliable daily operations

Clinical eligibility, treatment recommendations, prescribing, and medical decisions remain the responsibility of licensed providers.