Call Center Representative

$19 - $21 per hour

Sierra Air Inc

Call Center Representative

Reno, NV

Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate possesses a high level of reliability, precision, and attention to detail.

Job Description

The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the Service Dispatcher.

Daily Job Tasks

Answer incoming phone calls
Efficiently schedule customers for services
Communicate with customers in a friendly, professional manner
Accurately schedule appointments in the computer system
Collect correct information from customers
Up sell products/Sierra Rewards Memberships/Duct Cleanings and Dryer vent cleanings whenever possible.
Make outbound calls to schedule maintenance appointments
All other duties assigned by management

Working Conditions

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications

One year customer service experience

Ability to accurately enter data into the computer

Ability to type 30 wpm

Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public

Organized and detail oriented

Ability to work under pressure

Good working knowledge of Microsoft Outlook, Excel, and Word

Must have valid Nevada driver's license

Must be willing to undergo a thorough background check and drug screen

Pay Range

$19 - $21 USD

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

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Vacancy posted 3 days ago

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