Community Manager

Job Description

Job Description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for the management of properties serving formerly homeless and very low-income disabled individuals with multiple barriers to housing stability. Ensures that housing services are offered in a fair, respectful, trauma informed, and culturally proficient manner consistent with Catholic Charities mission. Providing leadership and direction to associates at assigned property. Ensuring all support corporate mission and understanding roles in achieving established goals. Remain in good standing with agencies associated with property regulatory agreements. Responsible for all phases of property operations, including, but not limited to, the general administration and maintenance of the property; direction and control of all personnel and resources to the end that the property is always maintained in good physical condition with a stabilized fiscal operation, providing excellent customer service to residents.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

Resident Relations:

1. Creates a positive, welcoming, supportive environment for residents, visitors, and property associates.
2. Assists with the development and implementation of resident retention programs and strategies to maintain a 100% occupancy level.
3. Manage assigned properties by responding to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.
4. Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.
5. Assure adherence to community policies, implement policy-based sanctions up to and including evictions.
6. Create notices for non-compliance actions for supervisor approval.
7. Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments.
8. Utilize maintenance software programs to enter and track work orders and regularly review maintenance reports. Keep all records as required and provide corporate reports.
9. Monitors and documents security events, maintenance issues and problematic visitor and resident behavior.

Staff Relations:

1. Establishes and maintains regular daily office hours, ensuring adequate coverage.
2. Maintain positive communication daily with service staff if applicable on resident issues to assure seamless, comprehensive, wrap-around services, as well as seeking opportunities to integrate skills sets with OSHS/Housing Social Services/Activities Coordinator, if applicable.
3. Meet regularly with Maintenance staff offering support needed to carry out responsibilities in a competent, professional manner.
4. Conducts health and safety quality control inspections to detect possible violations of housing quality standards and workplace safety/security hazards.

Property Program Duties:

1. Screens, reviews, and approves all applications for submission to corporate.
2. Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements.
3. Follow up on annual re- certifications/renewals after notifications have been sent.
4. Schedule and perform certification appointments with applicants and residents.
5. Inspect apartments for move-in condition (pre-inspection) and turnover status.
6. Prepare move-in files for new residents.
7. Assist Compliance Department by performing peer review file audits of MI, IR, AR, IC, TM, corrections and full tenant files.
8. Assist Compliance Department in the resolution of discrepancies from certification corrections, MOR, EIV and TRACS; and documentation of the resolution in accordance with HUD requirements as requested by Sr. PM.
9. Assist with the preparations for the annual audits and inspections as requested by Sr. PM. .
10. Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements.
11. Assure compliance with regulatory requirements, including Fair Housing guidelines, recordkeeping, reporting and audits. Report accidents and emergency situations to the Sr. Property Manager immediately and prepare Incident reports.
12. Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.

Additional Duties:

1. Make daily bank deposits and maintain petty cash fund monthly.
2. Review all bills and invoices for payment after matching approvals.
3. Review PO’s, receive them timely.
4. Participates in the preparation of the annual operating budget and works with Sr. Property Manager to maintain budgetary guidelines.
5. Keep all records as required and provide monthly reports including dashboards, delinquencies, unit turnover and extended vacancies.
6. Perform monthly property inspections with the Regional Managers to ensure that vacant units are filled, and the property is kept up to professional standards.
7. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
8. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
9. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
10. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
11. Perform related functions necessary to support the mission and core values of Catholic Charities

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:
Two years’ property management experience with two or more years’ experience in multi-family property management, including direct supervision of others and direct client services. Experience with the homeless population and affordable housing, HUD & Tax Credit preferred.

Certificates/Licenses: To perform this job successfully, an individual must acquire a LIHTC/HUD certification within six months of hire (employer paid). A valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently
  lift up to 20 pounds, pull/push, carry, grasp, reach, stoop, kneel
• Occasionally crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. Familiar with property management software programs.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability:
  ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability : ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills:
  the job does not include supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.
• Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.