Engineering Assistant Manager

Engineering Assistant ManagerWire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We're actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you're looking to be part of a dynamic and fast-growing organization, we'd love for you to help us continue delivering industry-leading service to our customers.The Engineering Assistant Manager is responsible for coordinating between Wire 3's engineering firm and local municipalities to ensure permitted work is secured on schedule. This role serves as Wire 3's primary point of contact with local municipalities — attending face-to-face meetings, managing project coordination, and building Wire 3's reputation within each market. Engineering project requests are managed through Zendesk, from intake through completion, and the Engineering Assistant Manager is accountable for keeping design, permitting, and locate footage and pass counts on pace with construction goals. This role is the front line in keeping Wire 3's network growth moving forward.Responsibilities:Receive, triage, and manage assigned engineering project requests through Zendesk from intake to completion; maintain all tracking and reporting of Wire 3 engineering projects within the platformTake ownership of regional and sub-regional FTTH deployment success; manage defined KPI metrics including designed, permitted, and located footage and pass countsMaintain defined backlogs of buildable construction segments to ensure continuous construction readinessCreate contractor packages and assign work to contractors; coordinate with contractors and construction teams on build completionWork with the Locates Coordinator to ensure all assigned segments are beginning in a timely mannerAttend municipality meetings on behalf of Wire 3 and the PMO department; build and maintain productive working relationships with local governing bodies and permitting officesRun department reporting and forecasting in coordination with other Wire 3 departments; assist in future build planning based on build plan forecastMaintain budgets and handle department audits on all manageable materialCoordinate with third-party vendors to maintain service delivery paceOther duties as assignedRequired Skills / Abilities:Proficiency with Zendesk or similar project and ticket management platforms for project tracking, reporting, and visibilityStrong verbal and written communication skills with the ability to represent Wire 3 professionally in municipality meetings and contractor interactionsSolid organizational skills with the ability to manage multiple concurrent engineering projects across different stagesFamiliarity with FTTH OSP and ISP construction workflows, permitting processes, and construction sequencingAnalytical mindset with the ability to track and report on KPI metrics including footage, pass counts, and permit timelinesAbility to work cross-functionally across Construction, PMO, Locates, and vendor teamsEducation / Experience:High school diploma or equivalent required; Associate's or Bachelor's degree in Construction Management, Engineering, or a related field preferred2+ years of project management experience in OSP and/or ISP construction or telecommunications infrastructure requiredExperience working with municipalities, permitting offices, or local governing agencies preferredValid driver's license in good standing requiredPhysical Requirements:Work performed in a combination of office and field environmentsMust be able to travel locally to municipality meetings, construction sites, and vendor locations as neededBenefits:Salary + Bonus EligibleCompany-paid premiums for medical, dental, and vision insurance for you and your dependentsDynamic environment with diverse growth opportunitiesEmphasis on learning and development to support career and personal growthWork-life balance 120 hours paid time off (PTO) after 90-day probation period40 hours of paid sick leave6 major paid holidays off401(k) plan with company match.EOE Statement:Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.