Junior Account Manager

Sheer Logistics Account ManagerSheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it's better for business, it's better for people, and ultimately, it's better for the long-term relationships we cultivate.Position SummarySheers Account Managers act as a resource to specific accounts within Sheer Logistics to enable load growth and provide exceptional levels of customer service. The Account Manager acts as the primary source of communication between the customers and the Sales team directly tied to their assigned account(s), the Account Manager will be directly communicating with the account(s) they are assisting to grow.Essential FunctionsServe as a responsible party across collective Book of BusinessManage and maintain relationships to nurture existing customers and further gain wallet shareProvide exceptional customer service on assigned account(s) to ensure load count growthProvide immediate support to collective Book of Business through managing operational tasks: Load Building, Track &Trace, Appointment Setting and Document RetrievalDaily dispatching and providing a high level of customer service in a fast-paced and ever-evolving environmentThorough communication with all dedicated accounts and associated Sales RepsKeep updated and timely records of customer interactions and transactionsProblem resolution to the satisfaction of your carriers/customers and Sheer LogisticsEducation and/or ExperienceHigh School Diploma or GED equivalentBA/BS degree or equivalent experience preferredPrevious Customer Engagement Experience3PL experience preferredKnowledge, Skills and AbilitiesTime management skillsExcellent phone, communication, and customer service skillsComputer literacy and proficiencyWorking knowledge of basic geographySound judgement and professionalismRelationship building qualitiesAbility to multitaskAttention to detailEmbrace the unknown of each dayEnthusiastic demeanerCompensation: $55,000 - $70,000 plus commission plan tied to book of business.Work Location: This position will work out of Sheer's Chicago office Tuesday-Thursday and remote Monday and Friday.Working Conditions and Physical Demands: Sedentary inside office work with limited exposure to weather conditions.Benefits – FT PositionsMedical, Dental, and Vision CoverageHRA and FSA401K retirement planVacation and Sick time, paid holidaysShort and Long-Term Disability IncomeTerm Life and AD&D InsuranceEmployee Assistance Program