Recovery Representative I

Paychex Job Opportunity

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.

Responsibilities

• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health, FSA, FSA Debit card, Advantage and their corresponding systems to accurately make decisions on the revenue Paychex receives from the products.
• Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
• Handles returns resolutions and inbound phone requirements to meet departmental standards.
• Performs the daily processing of all new and pending returned items for the assigned products.
• Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.
• Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
• Maintains daily call requirements based on the forecast provided.
• Maintains department policies/procedures to ensure daily compliance.
• Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to Paychex.
• Participates in ongoing training to enhance knowledge and skills.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.

Qualifications

• H.S. Diploma - Required
• Collections experience - Preferred.
• 4 years of experience in Customer service, finance, accounting, or payroll.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $24.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.