Director of Operations

Director of Operations

The New York City Mayor's Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City's economy stronger. The Mayor's Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city. MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

The Director of Operations is responsible for overseeing the day-to-day operations of MOIA and ensuring that the agency operates efficiently, effectively, and in alignment with its priorities. Reporting to the Deputy Commissioner for Operations, the Director manages core operational functions including budgeting, procurement, contracts, and internal systems, while supporting cross-agency coordination and strategic initiatives. The role ensures that resources are allocated effectively, internal processes are clear and functional, and the agency is positioned to execute on its goals. Working across MOIA teams and with City partners, the Director of Operations plays a key role in strengthening internal systems, improving operational performance, and supporting the implementation of initiatives that serve immigrant New Yorkers.

Key Responsibilities:

• Operations and Administration: Oversee daily operations, including budget management, procurement, HR coordination, and administrative systems. Ensure operational processes are clear, efficient, and aligned with agency needs. Develop and implement improvements to internal systems and workflows.
• Financial and Contract Management: Manage agency budget planning, tracking, and reporting. Oversee contracts and procurement processes, ensuring compliance with City rules and timelines. Support financial analysis and reporting to inform leadership decision-making.
• Strategic and Cross-Agency Coordination: Support implementation of agency priorities by aligning operations with policy and programmatic work. Coordinate across teams to ensure initiatives are operationally supported and executed effectively. Work with City agencies and partners to support cross-agency operational efforts.
• Team Leadership and Management: Supervise operations staff, including contracts and administrative teams. Provide guidance, oversight, and performance management. Support staff development and strengthen operational capacity across the team.
• Compliance and Performance Management: Ensure compliance with City financial, procurement, and administrative requirements. Monitor operational performance and track progress on key deliverables. Identify and address operational risks or barriers to execution.
• Flexibility and Additional Duties: Support agency-wide priorities and emerging operational needs. Undertake additional projects as needed to support MOIA's work.

About You: The ideal candidate is an experienced operations leader with a strong track record of managing complex administrative and financial functions in government or a similar environment. The successful candidate will be highly organized, detail-oriented, and able to manage multiple priorities while improving how work gets done across an organization. They will be a strong problem solver and manager, with the ability to build systems, support staff, and ensure that agency priorities translate into effective execution.

Minimum Qualifications:

• Bachelor's degree required.
• 5+ years of relevant experience in operations, administration, public service, or a related field.

Preferred Skills:

• Experience working in or with government or large public sector organizations.
• Strong experience in operations, budgeting, and administrative management.
• Experience managing contracts, procurement, and compliance processes.
• Ability to improve systems, workflows, and operational performance.
• Strong organizational and project management skills.
• Experience managing staff and supporting team performance.
• Ability to work across teams and coordinate complex efforts.
• Strong communication and problem-solving skills.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.