RN Telehealth After Hours Triage: Kelsey-Seybold Clinic- Pearland, TX

Registered Nurse

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

A registered nurse who is responsible for incoming calls from patients, physicians and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate.

Primary Responsibilities:

• Provide accurate and complete information about available resources
• Maintain a customer-driven professional attitude
• Functions as an interdependent and supportive team member, as well as a team leader
• Facilitated productivity, team building and high team moral in the clinic
• Demonstrates knowledge and expertise in triaging callers properly
• Consistently communicates in a professional and courteous manner
• Accepts incoming calls from patients who request assistance with acute or chronic medical issues
• Establishes and maintains a positive rapport with callers
• Consistently and accurately records patient complaints, symptoms and problems
• Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature
• Assumes responsibility for remaining current on job-related knowledge and skills
• Utilizes knowledge in referencing the appropriate triage guideline
• Creates progress notes that document the assessment, information provided, and the disposition
• Schedules call-back within 24 hours for emergency referrals
• Performs related duties as required
• Participates in committees and in meetings for improvements in telephone nursing

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates of Applied Science in Nursing
• RN from an approved school of nursing with current license to practice professional nursing in the State of Texas
• 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients
• Proven basic PC skills including Windows Operating System
• Proven typing skills of 30 WPM
• Proven excellent communication skills

Preferred Qualifications:

• Bachelor of Science in Nursing
• 3+ years RN experience in an Emergency Department
• 1+ years of Triage nurse experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group, our mission is to help people live healthier lives and make the healthsystem work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

OptumCare is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.