Receptionist/Administrative Assistant

Job Description

Job Description

The receptionist/administrative assistant provides essential office support through various clerical responsibilities and tasks. The receptionist is a critical role for our office and serves as the main point of contact for clients and guests. This position will work in the office 5 days a week. Responsibilities involve answering incoming calls, greeting clients & guests, managing conference rooms, and providing administrative support as needed to various departments.

JOB RESPONSIBILITIES:

• Answer incoming calls, determine their purpose, and direct them to the appropriate personnel.
• Serve as a host to our guests while in the reception area ensuring a positive, friendly and professional experience.
• Greet visitors, assess their needs, and notify the relevant staff.
• Escort visitors to the appropriate conference room.
• Coordinate pick-up and delivery of items from couriers.
• Manage security sign-in for guests and vendors, ensuring compliance with security protocols.
• Complete work access forms and conduct risk evaluations.
• Manage maintenance requests using building management software to ensure timely resolution and coordination.
• Assisting in maintaining the conference setup schedule and communicating with hospitality to indicate the start and end times of meetings.
• Coordinate room reservations and catering as needed.
• Collaborate effectively with attorneys and professional staff.
• Communicate professionally with clients and colleagues.
• Coordinate lunch orders for Raleigh attorneys, visiting attorneys and special luncheons.
• Maintain cleanliness throughout office, including the kitchen and conference rooms.
• Follow directions, ask questions, and understand work procedures.
• Provide back-up assistance to administrative assistants or LPAs in the office.
• Provide back-up assistance to clients, guests and visitors.
• Occasional evening or weekend work may be required to fulfill essential duties.

KNOWLEDGE, SKILLS, AND ABILITIES :

• High school diploma required; college degree preferred.
• 1-2 years of experience in a customer-focused role.
• 6 months - 1 year of prior administrative experience through work or internships preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and able to type at least 40 wpm.
• Ability to always provide Distinctively Robinson Bradshaw service to all internal and external clients.
• Excellent verbal and written communication skills, with strong attention to detail.
• Ability to prioritize tasks and perform under tight deadlines.
• Strong interpersonal skills to effectively interact with a diverse group of individuals.
• Ability to operate and troubleshoot standard office equipment.
• Capability to remain calm and maintain quality work under pressure.

Equal Employment Opportunity:
Robinson Bradshaw is committed to recruiting, hiring, and promoting without regard to race, color, religion, national origin, citizenship status, disability, military status, veteran status, marital status, sexual orientation, gender identity, sex, genetic information, or age. All employment terms, including compensation, benefits, and work assignments, are administered equitably.