Chick-fil-A Operations Manager

Job Description
Company: Chick-fil-A Victor

• Owner/Operator Bill Kaser is a Rochester native; in fact, he grew up 5 miles from where the restaurant is located!
• Bill had a 15-year career with Xerox, before he set his sights on becoming a Chick-fil-A Owner/Operator
• Bill Kaser opened Chick-fil-A Irondequoit in 2021 and is set to open up a brand new location in Victor in Fall 2026
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer service satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

• Health Insurance
• Paid Vacation
• 401k (when eligible)
• Tuition Discounts at Over 100 Colleges
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

Opportunity

We are looking for an enthusiastic Operations Manager to join our team at Chick-fil-A Victor (set to open in Fall 2026) . This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.

**Please Note: when hired you will train and work for Chick-fil-A Irondequoit (1115 E Ridge Rd, Rochester, NY 14621) until the location in Victor is opened (late Fall 2026)**

Your Impact

• Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant
• Building high performance teams, identifying and coaching leaders for both Front of House and Back of House operations
• Managing a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
• Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
• Maintaining a work environment that ensures and promotes food & team safety
• Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals

Background Profile

• Open Availability (Required)
• 1+ years of Leadership experience (Required)
• Bachelor's Degree or pursuing higher education (preferred)
• Hospitality experience (preferred)
• Grit and humility to work hands-on in restaurant operations
• Passion for Chick-fil-A's values

Apply now and you will be contacted ASAP .