Training Program Supervisor

Job Overview Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Your contributions matter, and HHSC supports you at each stage of your life and work journey. The comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. Essential Job Functions Plans, designs, and develops engaging, interactive, effective instructor‑led and computer‑based training content to support all instructional needs, including the rollout of the electronic health records system. Adapts, updates, and maintains all instructional training materials—including job aids, product walk‑through guides, communication materials, and eLearning materials—as facility needs change and/or product updates occur from the vendor. Monitors training completion and feedback, evaluates training program effectiveness, and recommends improvements to support consistent adoption processes. Collaborates with facility leadership, operational program areas, clinical and non‑clinical stakeholders, information technology staff, training and development coordinators, and vendors to support training design, delivery, implementation, stabilization, and ongoing system use. Coordinates logistics for on‑site, virtual, and instructor‑led training events, including facility readiness, scheduling, participant communications, resource needs, and post‑training support. Provides virtual and/or instructor‑led train‑the‑trainer sessions for super users and end‑user training for hospital and state‑supported living center staff using electronic health records. Plans and monitors training and implementation of project goals and activities of the electronic health record system for state hospitals and state supported living centers statewide. Develops and maintains project schedules, work plans, training timelines, readiness checklists, status reports, and implementation documentation to support timely rollout and continued adoption. Tracks project risks, issues, action items, decisions, compliance and dependencies; escalates concerns as appropriate; and recommends solutions to support successful implementation and sustained use of the electronic health records system. Supports meetings, workgroups, governance activities, and stakeholder communications by preparing training materials, documenting outcomes, and following through on assigned deliverables. Ensures project goals and training activities align with agency policies, timelines, operational priorities, customer service principles, and applicable privacy and security requirements. Knowledge, Skills, and Abilities Knowledge of and experience in managing training, implementation, or operational projects in healthcare, behavioral health, long‑term services, or public sector settings. Knowledge of program management techniques, statistical analysis processes, budget processes, and research techniques. Knowledge of supporting rollout of electronic health record systems or other large‑scale technology initiatives across multiple sites. Knowledge of the capabilities and limitations of computer systems or management of information systems. Knowledge of project management principles, training, and marketing techniques. Knowledge of healthcare operations, electronic health record implementation, change management, and business process improvement principles. Skill in identifying indicators of program performance, problem‑solving, conflict resolution, and negotiation. Skill in working collaboratively and cooperatively with colleagues both inside and outside of the department in a fast‑paced environment. Skill in organizing and prioritizing multiple projects and overlapping deadlines; developing written procedures and reports; analyzing problems; and communicating effectively with diverse stakeholders. Ability to work independently and deliver results in an environment of broad, consultative management. Ability to gather, analyze, and present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively. Ability to adapt responsively to changes in situations or priorities. Ability to coordinate complex, multi‑site training and implementation activities; interpret policies and procedures; monitor program progress; identify solutions and mitigate risks. Qualifications Graduation from an accredited four‑year college or university with coursework relevant to healthcare administration, public administration, project management, education, information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year‑for‑year basis. Must live in Texas. Project Management Professional (PMP) Certification is preferred but not required. Year‑for‑year experience can substitute for this preference. Travel and Work Requirements Travel up to 50% is required to deliver instructor‑led training sessions and provide facility support and training program oversight. Work is full time (40 hours a week). Work outside of regular hours may be required. Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may be included. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre‑Employment Checks and Work Eligibility Applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation on your first day of work. Telework Disclaimer This position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. #J-18808-Ljbffr FALL CREEK FARM & NURSERY