Customer Service Representative

Customer Service Representative

Customer Service Representative Radwell International LLC | Customer Satisfaction Full-Time | Hourly | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 1 Millennium Drive, Willingboro, NJ 08046

The Customer Service Representative is responsible for assisting customers with warranty, return, and reactive expediting issues in accordance with Radwell International policies. This is a highly customer‑facing role serving as a central point of contact to resolve order issues, manage returns and warranties, and drive customer satisfaction through timely communication and follow‑up. Customer interaction occurs primarily through departmental email inboxes (View email address on click.appcast.io, View email address on click.appcast.io) and distribution phone lines.

Key Responsibilities

• Expediting
• Returns & Warranties
• Customer Satisfaction
• Metrics

Knowledge & Skills Required

Strong computer proficiency Ability to multitask in a fast‑paced environment High attention to detail Strong problem‑solving abilities Excellent communication skills Ability to handle high call and email volume

Education & Experience

High School Diploma or equivalent required 1–2 years of customer service experience preferred

Work Schedule

This is an 8‑hour shift scheduled Monday through Friday between 8:00am and 5:00pm with a one‑hour lunch break. Employees must be logged in and ready to work at start time.

Work Environment

Professional open‑office environment. Occasional visits to other office, plant, or warehouse areas may be required. Dress attire is business casual. Employees must wear Radwell‑provided apparel once issued, along with ID badge and access card. All Radwell safety policies must be followed.

Compensation

The recruiting base pay rate for this full-time position is $21.00 per hour. Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.

Radwell Benefits

Medical, dental, and vision coverage starting Day 1 of employment 15 PTO days Paid company holidays Company‑paid short‑term and long‑term disability Company‑paid life insurance 401(k) with company matching Free onsite gym

Radwell International LLC is an equal opportunity employer.