Order Processor

Order Processor

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise that make their teams valued partners nationwide.

Job Summary

Order Processors are responsible for timely and accurate project documentation, communication, and implementation of residential flooring projects from start to finish. Processors serve both our internal and external customers: fulfilling customers' needs first while maintaining profitability on each project. Successful candidates are flexible, helpful, and open-minded. Must be able to work in a fast-paced and changing environment. Attention to detail, ability to work as part of a team, willingness to take direction, learn from others, and have a strong mutual respect for their co-workers is mandatory.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Processors are responsible for handling and managing data, documents, and transactions in operating systems.
• Verify job scope and documentation from sales teams for accuracy, including material, labor, contracts, purchase orders, billing totals, etc.
• Utilizing customers' computer scheduling program keeping Installation Coordinators apprised of changes.
• Generate clear and concise diagrams to communicate full scope to production teams.
• Prepare for and resolve unexpected circumstances such as product delays and failure, subfloor issues, added scope, change orders, etc.
• Communicate technical information, progress, and expectations to builders, customers, production, and sales teams throughout the process.
• Participate in continuing training sessions to enhance skills and knowledge of technical aspect of installation, knowledge of new processing systems and tools.

Education, Experience & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, comprehend, write and speak clearly
• Proficient in all Microsoft Products: Outlook, Excel, Word
• General understanding of basic computer operations
• Understand and implement basic math skills
• Infallible attendance and impeccable work ethic
• A background in construction and flooring installation is preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle or feel objects, type and use a mouse; reach with hands and arms, and talk and/or hear. The employee is required to sit for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching