Client Relations Specialist
Full-time
RJ Lee Group, Inc
Position Overview
The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high‑quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.
Key Responsibilities
Client Relations & Support
The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high‑quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.
Key Responsibilities
Client Relations & Support
- Prepare and issue quotes based on client testing needs, specifications, and inquiries.
- Communicate with clients via phone and email to answer questions, provide guidance, and support testing requests.
- Process and fulfill sample media orders as they are received.
- Coordinate the return shipment of samples to clients upon request (email, phone, or chain of custody documentation).
- Address and resolve client concerns, issues, or escalations with professionalism and clarity.
- Unbox, inspect, and verify incoming samples to ensure all materials match the chain of custody or internal submission forms.
- Accurately enter sample information into the laboratory information management systems (ChemLIMS/eLIMS).
- Confirm that each sample is correctly logged and labeled in the appropriate LIMS system.
- Identify and resolve discrepancies by contacting clients promptly to obtain missing information or clarify issues.
- Assess sample viability and suitability for testing based on established laboratory criteria.
- Invoicing and Invoice Review
- Experience in a laboratory, environmental testing, or sample receiving environment preferred.
- Familiarity with LIMS systems, data-entry platforms.
- Strong communication skills, both written and verbal.
- Attention to detail and ability to manage discrepancies effectively.
- Customer service experience and comfort interacting with clients.
- Ability to multitask and prioritize in a dynamic environment.
- Accuracy & Data Integrity
- Client Communication
- Problem Solving
- Organization & Time Management
- Professionalism
- Collaboration with Laboratory Staff
Vacancy posted a month ago
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