Manager, Community Management, DFB (Luxe Fragrance Brands) US

Division Luxury Products Division Location NY, 10 Hudson Yards Reports To Director -- Consumer Engagement Who We Are For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal, our Digital team provides the opportunity to be at the center of L'Oréal's digital transformation. We are determined to be pioneers in the new beauty tech world, and by incorporating digital into everything that we do, we are creating a better relationship with our consumers. When beauty and tech collide, the impossible can happen! Come join our dynamic team! What You Will Do As the Manager of Community Management for L'Oréal Designer Fragrance Brands (Mugler, Maison Margiela, Jacquemus), you will be developing and executing innovative strategies to cultivate thriving online communities around our prestigious fragrance portfolio. You will be responsible for driving engagement, amplifying brand storytelling, and fostering authentic connections with a discerning clientele. This role requires a deep understanding of the luxury beauty landscape, a passion for digital engagement, an entrepreneurial spirit and a proven ability to influence others. This role also requires strong copywriting skills and the ability to develop a unique tone of voice for each brand, ensuring consistent and impactful communication across all platforms. Key Responsibilities Community Management Strategy & Leadership: Develop and execute the overarching community management strategy for L'Oréal Designer Fragrance Brands, providing strategic direction and guidance on best practices and tactical implementation. Establish KPIs and performance benchmarks, regularly analyze results, and adapt strategies to optimize performance. Market Share Growth Support: Support US A&I market share growth by identifying active community members and recommending potential candidates for advocacy and influencer programs. Track community engagement and sentiment to identify opportunities for growth. Luxury Fragrance Brand Storytelling: Craft compelling narratives, develop a distinct tone of voice and curate engaging content that resonates with the target audience for each fragrance brand, emphasizing olfactory experiences, craftsmanship, and brand heritage reflecting their unique identity and values. Community Building & Engagement: Develop and implement innovative strategies to build and nurture engaged online communities across various platforms. Monitor online conversations and sentiment to identify opportunities and address potential issues both individually as well as with agency partners. Performance Analysis & Reporting: Analyze key performance indicators (KPIs) to assess the effectiveness of community management initiatives. Generate regular reports on community growth, engagement, consumer sentiment and social listening. Present findings and recommendations to senior management. Trend Forecasting & Innovation: Stay abreast of emerging trends in social media, digital marketing, and the luxury fragrance industry. Identify opportunities to leverage new platforms, technologies, and strategies to enhance community engagement. Cross-Functional Collaboration: Collaborate closely with Marketing, A&I, CRM, E-commerce, and Customer Relations (L'Oréal Le Care) teams to ensure alignment and integration of community management efforts with broader brand initiatives. Qualifications Required Bachelor's degree in Marketing, Communications, Public Relations, or a related field. 5 years of experience in community management or social media marketing, with at least 2 years in a managerial role. Proven experience developing and executing community management strategies for luxury brands, preferably within the beauty industry. Deep understanding of social media platforms, community management tools, and analytics platforms. Proficiency in Microsoft Office Suite Excellent communication, project management, leadership, and interpersonal skills. Strong copywriting skills and a demonstrated ability to adapt writing style to different brand voices Preferred Social Media Marketing / Community Management certifications. Experience with luxury fragrance brands. Spanish language proficiency Please note: This job description is a general outline and may be subject to change. What's In It For You Competitive Compensation: $98,400 - $140,200 base salary (actual compensation depends on experience, skill level, and geographic location). Comprehensive Benefits: Gold-standard Medical, Dental, and Vision coverage, a robust 401K matching program, and a corporate Pension Plan. Flexible Hybrid Work Policy: 3 days in office (10 Hudson Yards, NYC) and 2 days work from home. Generous Paid Time Off: Competitive vacation allowances, paid holidays, Volunteer Time Off, a Vacation Buy Program, and Summer Fridays. Exclusive Corporate Perks: Monthly mobile allowance and VIP access to L'Oréal's internal employee shop featuring deeply discounted products across all portfolio brands. Continuous Learning & Development: Unlimited access to specialized digital e-learnings, structured mentorship programs, and executive lunch & learns. Wellness & Community: Direct access to internal Employee Resource Groups (Think Tanks and Innovation Squads), mental health programs, and corporate wellness benefits. Diversity & Inclusion Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting View email address on click.appcast.io. If you need assistance to accommodate a disability, you may request an accommodation at any time. #J-18808-Ljbffr L'Oréal