BDC Representative

BDC Representative

Paragon Honda is a reputable automotive dealership located in Woodside, NY. We pride ourselves on delivering exceptional customer service within a professional work environment. Join our team to grow your career in the automotive industry.

We are seeking a motivated BDC Representative to manage inbound and outbound customer calls, schedule appointments, and maintain excellent customer service throughout the sales and service process. This role requires strong communication skills, a positive attitude, and commitment to meeting monthly performance goals.

• Answer incoming calls using company scripts and schedule sales appointments.
• Make outbound calls to customers following prepared scripts to arrange sales and service appointments.
• Log customer comments and update records in the database accurately.
• Follow up with customers who have not scheduled appointments to encourage future contact.
• Confirm, reschedule, and post appointments on the BDC appointment board as needed.
• Coordinate with sales and service teams to verify appointment status and results.
• Generate and send letters, postcards, and emails per marketing schedules to provide follow-up reminders.
• Respond to website inquiries and internet customer requests via email and phone.
• Notify relevant departments when appointments are scheduled.
• Assist with additional duties as assigned.
• Consistently strive to meet or exceed monthly goals.

This is a full-time position. Specific work hours will be discussed during the interview process.

Paragon Honda is an equal opportunity employer and maintains a drug-free workplace.

• High school diploma or equivalent.
• Previous telephone or telemarketing experience, preferably in automotive, business development, or customer service.
• Familiarity with phone scripts and alternative communication methods.
• Professional, enthusiastic, and friendly demeanor at all customer interactions.
• Excellent verbal and written communication skills.
• Ability to effectively communicate with managers and team members.
• Strong organizational skills with the ability to multitask and manage time efficiently in a fast-paced environment.
• Computer literacy, including experience with Microsoft Word and data entry.

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.