Spa Sales and Guest Service Associate

Lead Sales Associate

The Lead Sales Associate has a role in continuously improving and enhancing front desk spa operations and sales while increasing the knowledge and cohesiveness of the front desk team. This person will ensure all team members are properly trained and meeting or exceeding sales expectations. They will coach front desk team members to exceed customer and sales expectations, ensure team members are friendly, knowledgeable, and professional in all experiences with clients, and are highly efficient when booking services and checking clients out. They will also have certain membership responsibilities such as conducting member welcome calls and processing freezes, bi-monthly memberships and membership cancellations. The Lead will report to the spa manager(s).

Core Job Duties

1. Perform all Spa Experience Ambassador (SEA) duties well; demonstrate and model excellent membership, gift card, and retail sales skills.
2. Answer phones, schedule appointments, and check out clients.
3. Sell memberships.
4. Train and coach SEAs to be friendly, knowledgeable, great salespeople and deliver 5-star customer service.
5. Ensure all team members are closing memberships at established quotas.
6. Make sure all employees know their sales numbers.
7. Ensure all SEA tasks are being completed each day, front desk processes are being followed, and daily checklists are used.
8. Ensure emails are getting handled daily and put in the correct email folders; ensure all customer data from emails are getting entered into Zenoti.
9. Ensure effective (good) and efficient (fast) front desk operations: we are checking clients in/out expeditiously and correctly; we are answering the phone within 3 rings; we don't leave clients on hold more than 1 minute and know all aspects of job. etc.
10. Essure all systems and processes are being used and followed correctly.
11. Ensure all areas of the spa are always clean, tidy, well-maintained, stocked, and safe to ensure all employees and service providers have the necessary tools and supplies they need in breakroom and staff bathroom (enhancement forms, room check out form, paper towels, hand towels, soap, sanitizer, cups, etc.)
12. Assist spa managers with duties as requested.

Qualifications

Qualified candidates will possess the following skills, abilities, and experience: A passion for customer service, retail sales, coaching people and building team morale. Be a very positive person with a high level of enthusiasm and energy. Professional, friendly demeanor that can confidently sell, create trust, establish strong relationships and mentor colleagues. Experience mentoring and training others. Supervisory or management experience in a retail, spa, or membership sales environment. Experience meeting sales quotas. Ability to multi-task, work with a high sense of urgency, stay organized, remember numerous details, and learn quickly. Ability to stay friendly and calm under pressure and work in a fast-paced environment. Must have high level of stamina and ability to stand for long periods of time. Ability to problem-solve, prioritize and think creatively on the spot. Strong conflict resolution skills, ability to problem solve and come up with win-win solutions.

Benefits

• Advancement opportunities
• Hourly wage plus membership commissions
• Monthly and quarterly bonus opportunities
• Health and dental insurance available for those working more than 30 hours.
• 30% off products and services
• Massage Therapist referral bonuses
• Two free GWPs per month

Compensation: $16.00 - $18.50 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.