Licensed Customer Care Agent (P&C) - Pet Health (Remote)

Job Description

Job Description

Job Overview

We are seeking friendly, motivated, and customer-centric Licensed Customer Care Agents (Property & Casualty) to join our team! In this fully remote role, you will research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media. You will also assist pet owners with new enrollments, incoming claims, policy education, and ongoing fulfillment tasks.

If you are an animal lover with strong soft skills who thrives on helping customers without rigid call-time constraints, this is the perfect opportunity for you.

Key Responsibilities

• Provide exceptional customer care across phone, email, text, chat, and social channels in a timely, empathetic, and efficient manner.

• Answer customer inquiries regarding insurance coverage, policy specifics, and general pet health offerings.

• Educate pet owners on full product offerings and assist them with expanding coverage to protect their pets.

• Process new customer enrollments, manage incoming claims discussions, and complete fulfillment tasks per company guidelines.

• Apply problem-solving skills to address customer issues, resolve poor experiences, and foster long-term positive relationships.

• Navigate ticketing systems, back-office software, and digital platforms to document interactions accurately.

• Ensure compliance with company policies and insurance guidelines while understanding when exceptions are appropriate.

Required Qualifications

• Licensure: Active Property & Casualty (P&C) Insurance Producer License (must be verified active; non-adjuster/personal lines).

• Experience: Prior experience in a direct customer service role with a high degree of customer interaction.

• Software: Experience using ticketing and customer support software (e.g., Zendesk, Kustomer, Gladly).

• Skills: Excellent verbal and written communication skills with strong attention to detail and administrative proficiency.

• Attitude: A passionate animal lover with a warm, friendly demeanor and a roll-up-your-sleeves, entrepreneurial mindset.

Preferred Qualifications

• Prior experience working within the pet or animal health industry (e.g., veterinary clinic, pet insurance, shelters, Chewy, BarkBox).

Schedule & Work Environment

• Work Style: 100% Fully Remote (Equipment provided and shipped directly to you).

  • Note: Candidates can reside in any state EXCEPT California, Massachusetts, New York, New Jersey, Washington, Hawaii, Alaska, Colorado, Connecticut, Nebraska, or Montana.

• Shift Hours: Monday - Friday, 12:00 PM - 8:30 PM Eastern Time (must work Eastern Time regardless of candidate location).

• Weekend Shift: 1 Saturday per month (9:00 AM - 5:30 PM EST) with a weekday off provided during that week. Schedules are provided 3 months in advance.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance

• Basic Life Insurance (100% company-paid) & Disability Insurance

• 12 weeks of 100% paid Parental Leave

• 401(k) / Retirement Savings Plan

• HSA & FSA options

• Generous Personal Paid Time Off, paid holidays, and company-wide Wellness Days

• Volunteer Paid Time Off

• Group Pet Insurance & Pet-friendly workplace benefits

• Ongoing skills development and EAP support

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?