Administrative Assistant/Program Assistant

Skills:

Administrative Support, Program Coordination, Case Management Support, Data Entry, Document Preparation, Microsoft Excel, Word, Outlook, Report Review, Purchase Order Processing, Electronic Records Management, Document Tracking, File Management, Attention to Detail, Communication, Time Management, Zoom, Microsoft Teams.

• Assist counselors with case management tasks, including creating documents, recording case notes, processing purchase and contract orders, and uploading or locating documents.
• Prepare letters and forms, including tuition waivers, referral forms, and MBTA TAP letters.
• Review case reports, including last case notes, MSGs, and time/status reports.
• Follow up with schools, vendors, and service providers to obtain required documentation.
• Organize and update Excel spreadsheets for counselor review.
• Retrieve policies and procedures from the internal V Drive.
• Maintain accurate and organized electronic records in the MassAbility case management system.
• Provide visual assistance and read or explain on-screen information when needed.

Required Skills

• Administrative Support and Program Coordination
• Case Management Support
• Data Entry and Electronic Records Management
• Document Preparation and Correspondence
• Microsoft Excel, Word, Outlook, and Windows
• Report Review and Data Organization
• Purchase Order and Contract Order Processing
• Document Tracking and Follow-Up
• File Management and Recordkeeping
• Attention to Detail and Organization
• Written and Verbal Communication
• Independent Work and Time Management
• Zoom and Microsoft Teams
• Ability to Learn New Case Management Systems

Required Qualifications

• Positive attitude and willingness to assist others.
• Ability to organize tasks and work independently.
• Ability to understand and follow written and verbal instructions.
• Ability to read and explain information displayed on a computer screen.
• Ability to learn and use the MassAbility case management system.
• Proficiency in Microsoft Windows, Word, Excel, Outlook, Zoom, and Microsoft Teams.