Patient Operations Assistant

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for supporting the efficient functioning of clinic facilities and ensuring the smooth flow of patient care, working closely with healthcare professionals, administrative staff, and patients to provide exceptional service and maintain a positive patient experience.Does this position require Patient Care? YesEssential FunctionsCleans patient stretchers in the evening to ensure clean stretchers are available in the AM for patients.Ensure accuracy and confidentiality of patient information.Notify patients of any changes or cancellations and reschedule as necessary.Safety awareness and maintaining cleanliness throughout the Unit.Stock patient refrigerator.Stocks supplies necessary to care for patients.QualificationsEducation High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a healthcare or customer service role 1-2 years preferred Knowledge, Skills and Abilities - Excellent interpersonal and communication skills, with the ability to interact with diverse patient populations. - Strong organizational skills and attention to detail. - Proficiency in using computer systems, electronic medical records, and common office software. - Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment. - Understanding of medical terminology and healthcare operations. - Compassionate, patient-focused approach and ability to handle sensitive and confidential information with professionalism and discretion.Additional Job Details (if applicable)Remote TypeOnsiteWork Location243-245 Charles StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $22.15/HourlyGrade1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Massachusetts Eye and Ear