Revenue Collection Specialist

Job Title

Job Description

Minimum Qualifications

Minimum Education and Experience: High school diploma or GED; three years of customer service experience, including one year of collections or accounts receivable experience; or an equivalent combination of training and experience.

Required knowledge, skills, and abilities: Working knowledge of the principles and practices of customer service; of standard office practices and procedures; general knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties

General statement of duties: Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; assists deputy in support role of collection of delinquent property taxes.

• Serves as administrative support to the Revenue Collection Agent function to include a wide range of delinquent collections tasks such as research of returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings.

• Researches and responds to the more sensitive and complex customer inquiries and concerns.

• Provides comprehensive or specialized information concerning tax laws in regards to property taxes.

• Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance.

• Places or removes DMV stops on accounts due to delinquent taxes.

• Assists taxpayers in person or over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process.

• Provide assistance in the collection of delinquent accounts for other County departments.

• Researches and resolves difficult and complex customer account issues.

• Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions.

• Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files).

PLEASE NOTE: To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Treasurer's Office

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion