Service Desk Analyst

Summit Human Capital is seeking a highly motivated Computer Systems (IT Support) Analyst to support a government program in the Oklahoma City, OK area. We are able to sponsor a Secret Clearance for this opportunity. The ideal candidate will meet the following criteria: Requirements: US Citizenship AND ability to pass a federal background check and obtain a Secret Clearance. Ability to maintain a hybrid schedule in the OKC area. Strong written and verbal communication skills with excellent customer service skills. 3+ years of professional technology experience OR degree in Computer Science, Information Technology, or related field. Experience with Windows 10. Strong prioritization and problem solving skills. Technical certifications. Experience with ticketing systems such as Service Now or Remedy. Experience with Active Directory. Responsibilities: Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests. Engage with end-users and clients with professional communication skills. Troubleshoot technical issues related to Windows applications, remote access, etc. Use a ticketing system to track activity and technical support progress. #J-18808-Ljbffr Summit Human Capital