Lead Medical Support Assistant

VA Careers - Medical Support Assistant

Duties Include:

• Monitor and make work assignments.
• Provide input on performance.
• Resolve daily workplace issues and maintain efficient workflow.
• Assure coverage of all areas of responsibility.
• Conduct ongoing reviews to ensure quality work.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff members to include changes in policies and procedures.
• Distribute and balance workload.
• Create and maintain employee work schedules.
• Orient and provide on-the-job-training for new and current employees.
• Ensure all training requirements are met.
• Organize the work structure of his/her assigned areas.
• Act as liaison between MSA and staff in order to resolve day to day conflicts.
• Plan and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments only referring non-routine and high technical problems to supervisor.
• Report backlogs, difficulties meeting deadlines, uncooperative physicians or difficulty in securing information from clinicians or the record.
• Work independently making decisions based on guidelines, precedents and regulations with minimal supervision needed.

Work Schedule: Monday-Friday, 0800-1630

Telework: Not Eligible

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized