Business Analyst

ServiceNow SPM PMO AnalystClient is seeking a ServiceNow SPM PMO Analyst to develop portfolio dashboards, maintain accurate project data, track milestones, manage financial reporting, and deliver operational insights across a global project portfolio. This role requires hands-on ServiceNow Strategic Portfolio Management experience and a PMO background within critical infrastructure, power electronics, heavy manufacturing, or industrial engineering.Core ResponsibilitiesDesign, develop, and deploy a centralized PMO dashboard providing real-time visibility into global project health, critical paths, milestones, and delivery timelines.Maintain ServiceNow Strategic Portfolio Management as the authoritative source for project portfolio data.Audit data sources, validate data integrity, and ensure portfolio information remains complete and accurate.Develop, monitor, and report KPIs supporting project delivery, operational performance, and continuous improvement.Audit Project Delivery team utilization and adherence to established processes.Update standard operating procedures to improve consistency, compliance, and operational performance.Track Original Promise Date adherence, milestone attainment, project lifecycle performance, and recurring process gaps.Use ServiceNow SPM financial management capabilities to track project costs, sell prices, forecasts, change orders, profitability, revenue realization, and portfolio health.Conduct financial audits and reconciliations across multi-million-dollar project portfolios.Establish and maintain RAID/RIDAC processes for risks, assumptions, issues, dependencies, actions, and decisions.Facilitate cross-functional engagement to address technical dependencies, regulatory risks, field-service constraints, and project delivery roadblocks.Develop customer-specific portfolio views covering project status, milestones, risks, and performance metrics.Coordinate with project managers, design engineers, operations teams, and other global stakeholders.Essential Qualifications, Skills, and Technologies3 years of PMO experience within critical infrastructure, power electronics, heavy manufacturing, or industrial engineering.Advanced, hands-on experience with ServiceNow Strategic Portfolio Management, formerly ITBM.Experience using ServiceNow SPM for demand management, project tracking, dashboard generation, and portfolio reporting.Experience developing PMO dashboards, KPIs, milestone reporting, and portfolio-level operational insights.Experience managing project financial reporting, forecasts, costs, change orders, and data reconciliation.Experience establishing or maintaining RAID or RIDAC tracking processes.Ability to interpret high-level electrical drawing package timelines and their effect on project milestones and SLAs.Ability to identify trends, process gaps, delivery risks, and operational improvement opportunities.Bachelor's degree in engineering, construction management, supply chain, business, or a related technical discipline.Preferred Skills or ExperienceServiceNow Certified System Administrator.ServiceNow Certified Implementation Specialist – Project Portfolio Management.Project Management Professional certification.Certified Associate in Project Management certification.Onsite in Greenville, South Carolina.