AP Supervisor

Description

Job Overview:  


The AP Supervisor provides direct leadership and operational oversight for the AP Coordinators. This role ensures all accounts payable processes are executed accurately, efficiently, and in compliance with company policies and regulatory requirements. The AP Supervisor is responsible for developing team members, driving process improvements, and fostering cross-team collaboration to deliver best-in-class service to both internal and external stakeholders.

Compensation: $75-82k

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

Leadership & Team Development

• Supervise, coach, and develop the AP Coordinators, fostering a culture of accountability, continuous improvement, and professional growth.

• Conduct regular performance evaluations, manage personnel actions (hiring, promotions, disciplinary measures), and support career development.

• Facilitate cross-training and knowledge sharing among teams to ensure operational flexibility and coverage.

Operational Oversight

• Oversee the AP team’s daily payment processes, ensuring timely payments, accurate exception handling, and compliance with company and regulatory guidelines.

• Lead the AP Coordinator team in resolving invoice exceptions, managing exception queues, and supporting property management with AP inquiries.

• Monitor and balance team workloads, set priorities, and ensure all deadlines and SLAs are met.

Compliance & Controls

• Ensure all activities comply with company policies, SOPs, and regulatory requirements.

• Prepare and present regular reports on team performance, outstanding issues, and process improvement initiatives to AP leadership.

Process Improvement & Systems

• Track and report on key performance indicators (KPIs) such as invoice cycle times, exception rates, vendor onboarding turnaround, and team productivity.

• Identify trends, recurring errors, and process gaps; recommend and implement process improvements to enhance accuracy, efficiency, and service quality.

• Maintain and update Standard Operating Procedures (SOPs) for all supervised teams, ensuring compliance with current policies and regulations.

Collaboration & Communication

• Serve as a primary point of contact for escalated AP issues, collaborating with property management, IT, and other departments to resolve complex problems.

• Facilitate communication and workflow between AP teams to ensure seamless end-to-end processing and exceptional service delivery.

• Provide training and guidance to internal and external stakeholders on AP processes and best practices.

Skills & Qualifications:

• Anticipate needs and manage accounts payable department resources to provide timely and reliable service to internal and external customers; prioritize and communicate when workload or requests for support exceed departmental capacity.

• Hold oneself and team accountable for delivering on business goals.

• Demonstrate and model company values with internal and external customers.

• Demonstrate awareness of variables, which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention.

• Excellent relationship skills with external and internal clients; is persuasive and patient, listens well.

• Ability to work well under pressure and deadlines; committed to getting the job done.

• Able to prioritize and use sound judgment and decision-making.

• Creative and takes initiative; self-assigns ownership.

• Identifies, manages, and mitigates risks.

• Strong knowledge of Microsoft Applications, especially Word and Excel, including a working knowledge of complex Excel actions (e.g. pivot tables, v-lookups).

• Excellent oral presentation and written communication skills.

Supervisory Responsibilities:

• Directly supervises AP Coordinators.

Education & Experience: 

• Experience supervising a high-volume accounts payable transaction processing organization is desired.

• 3+ years of experience leading team members accountable for responsibilities similar to those required for this position.

• Bachelor’s degree in business, accounting, or a related field; or equivalent relevant experience.

Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively with internal and external customers.
• Occasional overtime may be required.
• Consistent and regular attendance required.

Tools & Equipment Used:

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit 

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.