Customer Experience Expert - Reception/Call Center

Job Description

Job Description

Customer Experience Expert – Pasadena, CA (91107)

Pay: $23.00 – $27.00/hr (average including bonuses)  |  Location: Pasadena, CA 91107

Quick Facts: Paid Training • Growth Opportunities • Flexible Hours
Team-Oriented Environment • Customer Interaction • Rewarding Work

Love connecting with people? Join our front-desk team and help families make a splash!

We’re looking for enthusiastic, empathetic, and confident individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping others, communicating clearly, and creating memorable experiences, we want you on our team!

This is an active, on-your-feet role — you’ll move around the facility, support families face-to-face, and help keep our lobby organized and running smoothly. This is not a sit-down receptionist or call-center position. Weekend availability is required.

You’ll greet families, handle lesson registrations, answer questions, and make each guest feel valued — all while working in a positive, team-oriented setting.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. We teach children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every role in our company supports that mission — including yours.

How You’ll Create a Great Experience

• Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Communicate clearly and help families choose the right lesson packages.
• Listen with empathy and find creative solutions to meet families’ needs.
• Enjoy interacting with children and families in a lively, fast-paced environment.
• Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
• Work as part of a supportive team to reach registration and retention goals.

What You’ll Bring

• Passion — you genuinely enjoy helping others and creating positive experiences.
• Adaptability — you stay calm and professional while juggling multiple tasks.
• Integrity — you handle payments, information, and communication responsibly.
• Approachability — you communicate with warmth and empathy in person and by phone.
• Drive — you’re comfortable discussing lessons with families and helping them enroll.
• At least 17 years old with a minimum of 2 years of customer service experience.
• High school diploma or equivalent; strong verbal communication and computer skills.
• Proficient typing (40+ WPM) and comfort with basic POS systems.
• Weekend availability required.

Pay, Schedule & Growth

• Pay Range: $23.00–$27.00 per hour (based on experience and performance).
• Flexible schedules that work around school or other commitments.
• Advancement opportunities into leadership and management roles.
• Comprehensive paid training — we’ll teach you our systems and support your success.

Perks & Benefits

• 401(k) with company match.
• Dental & vision insurance (available for part-time and full-time employees).
• Paid training and performance reviews every six months.
• Appreciation events, company parties, and free snacks throughout the year.
• Employee discounts and opportunities for professional growth.

???? Ready to make a splash from the front desk? Apply today and help families start their swim journey!

Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.