Mgr, HR Operations - HRIS - Seattle, WA (Hybrid)

Job Overview The Manager, HRIS leads the operational backbone of Nordstrom's HR technology ecosystem, running the day-to-day platforms, processes, and support that keep HR, Payroll, and the business moving. Reporting to the Manager, Program Management, this role leads a team of Systems Analysts, primarily early‑career talent, and will be accountable for developing them into strong HRIS professionals while delivering reliable, high‑quality operational outcomes. The manager also shapes how the HRIS function matures, working with stakeholders across HR, Technology, Payroll, and Finance to contribute to the operational excellence that positions Nordstrom's HR systems to scale with the business. Responsibilities Lead, coach, and develop a team of Systems Analysts, building technical depth, judgment, and independent working capability over time. Set quality and accountability standards and foster an inclusive, results‑driven culture. Support individual career development through ongoing feedback, skills development, and growth opportunities. Lead assigned portions of the HRIS operational portfolio and intake—triaging, sequencing incoming requests across HR, Technology, and business stakeholders, and managing team capacity and delivery cadence. Act as a senior subject matter expert on HRIS matters and primary escalation point for assigned team and cross‑functional partners. Partner with HR, Technology, Payroll, Finance, and system vendors on day‑to‑day operational execution and platform health. Operate and continuously improve the governance model for HR systems, running intake, prioritization, change‑control, and documentation processes consistently. Own end‑to‑end execution, documentation, and continuous improvement of assigned HR business processes, including hands‑on system configuration work across Workday and ServiceNow. Support system upgrades, enhancements, and new module implementations from requirements through post‑go‑live stabilization. Contribute to HR transformation and the multi‑year technology roadmap, identifying opportunities for emerging capabilities such as AI, automation, and analytics. Own the MyNordstrom (ServiceNow HRSD) knowledge base, intake forms, microsites/news center, and case/platform analytics. Maintain reliable, compliant data exchange across HR and enterprise systems through oversight of integrations, data feeds, and file management. Provide operational support for core HR platforms Workday, ServiceNow HRSD, Oracle, Paradox, and Glint. Ensure data integrity, security, and compliance through established controls, role‑ and user‑based access management, regular system audits, and adherence to applicable data privacy laws and regulatory requirements. Qualifications 5+ years of experience in HRIS/HR technology in large, complex enterprise environments, with operational ownership of core HR platforms and a track record of reliable, measurable business impact. 2+ years of experience leading, mentoring, or managing system analysts in a fast‑paced environment, including developing early‑career analysts into independent contributors. Demonstrated experience with system configuration, integrations, and user permission management within HRIS platforms. Workday and/or ServiceNow experience strongly preferred; platform‑specific certifications (e.g., Workday Pro) and HR certifications (PHR, SPHR, SHRM‑CP) a plus. Familiarity with HR data security, compliance requirements, and audit standards as they relate to employee data management. Proficiency with HRIS reporting tools, including Workday Report Writer or ServiceNow Platform Analytics, to generate operational reports, validate data integrity, and support HR process and compliance needs. Strong analytical and communication skills—able to frame operational tradeoffs and platform issues for leaders, influence across functions without direct authority, and convert ambiguity into clear direction for a team of less experienced analysts. Experience with agile development methodologies and project management practices, including proficiency with tools such as JIRA, Confluence, Smartsheet, and Microsoft Suite. Location This is a hybrid role requiring the selected candidate to work onsite four (4) days per week at the Nordstrom corporate offices in downtown Seattle, WA. Pay Range $93,500.00 – $155,000.00 Annual (location dependent) Benefits Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount EAP Resources 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more Performance‑based incentives/bonuses may be eligible Learn more in the Nordstrom Benefits Overview: Legal Notices & Equal Opportunity Nordstrom is an equal opportunity employer. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. 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