Resident Services Director (DON)

Job Description

Job Description

Resident Services Director
$70,000 - $80,000 Annually | Full-time | Monday - Friday + rotating on call 
SpringBrook Community of Onalaska | Onalaska, WI 

Grow a rewarding career as a Resident Services Director at SpringBrook Community of Onalaska!

Why Join Us? 

• Personalized Care:  Our philosophy of person-centered care impacts everything we do
• Competitive Pay: $70,000 - $80,000 per year
• Schedule:  Monday-Friday | 8:00am-4:00pm + rotating on-call  
• Supportive Team:  We believe in the importance of personal and professional growth
• Quick Hiring:  Apply today and hear back within 48 hours

What You’ll Do:

• Lead and oversee all resident care services, ensuring residents receive high-quality, personalized care.
• Supervise, coach, and support nursing, medication, and caregiving staff while fostering a positive team culture.
• Conduct resident assessments, develop care plans, and ensure services are delivered according to resident needs and state regulations.
• Coordinate healthcare services with physicians, pharmacies, therapists, hospice providers, and other care partners.
• Manage medication administration processes, physician orders, documentation, and medication compliance.
• Monitor resident health, respond to changes in condition, and coordinate admissions, readmissions, and transition planning.
• Ensure compliance with assisted living regulations, company policies, infection control standards, and resident rights requirements.
• Maintain accurate resident records, complete quality assurance reviews, and prepare for state surveys and audits.
• Recruit, train, mentor, and evaluate resident services staff while ensuring ongoing education and regulatory training requirements are met.
• Partner with residents, families, community leadership, and interdisciplinary teams to promote resident well-being, safety, and exceptional customer service.
• Be available on-call for emergencies and provide leadership coverage as needed.

• Must be licensed with the state of employment as an RN and must maintain current and unencumbered licensure. 
• Minimum 1 year of experience in Assisted Living, Long-Term Care, or a similar healthcare setting.
• Strong leadership, organizational, and communication skills.
• Ability to model and reinforce desired cultural values, helping reset expectations and elevate team engagement.
• Ability to manage multiple priorities in a fast-paced environment.
• Compassion and commitment to serving the senior population.
• Current CPR certification and ongoing CEUs for license renewal.
• Willingness to work occasional evenings, weekends, and holidays.

• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• 401(k) Retirement Matching
• Life Insurance 
• Disability Insurance 

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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