Community Health Worker

Community Health Worker – Role Summary The Community Health Worker (CHW) at Oak Street Health bridges patients, community, and medical systems by removing barriers and increasing wellness. The CHW advocates for patients, conducts proactive outreach, promotes health literacy, and facilitates access to resources. Core Responsibilities Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs. Manage patient referrals defined by the care team and collaborate with the Medical Social Worker on action plans. Facilitate communication between all identified parties involved in patient care as needed (family members, caregivers, medical providers, community-based organizations). Build an inventory of local community organizations that may benefit patients. Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living to address social and physical barriers to health. Assist patients with completion of applications for accessing eligible benefits and resources. Promote goal setting and achievement to improve patients' quality of life and self‑efficacy, with goals agreed upon by the care team. Meet with patients in patient‑centered and patient‑preferred locations (Oak Street Health center, patient’s home, external medical provider facility, community setting). Spend roughly half of the time outside the center at patient‑centered locations; reliable transportation is required. Drive engagement with high‑risk individuals, including accompaniment to specialty appointments and post‑discharge visits. Complete referrals to organizations and agencies as needed. Deliver culturally appropriate health education in areas where OSH has provided competency training. Support care team decision making through participation in interdisciplinary team meetings. Document interactions with patients in the electronic medical record in a timely manner while maintaining HIPAA standards. Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team. Perform other duties as assigned. Qualifications and Experience Minimum of one year of experience in healthcare, community‑based, case management, or social service environment. Strong oral and written communication skills. Ability to manage multiple priorities while maintaining a positive attitude. Dedication to serving the community and building meaningful relationships. Proficient computer skills (e.g., Windows, GSuite, Microsoft). Access to reliable transportation and ability to travel throughout the community. US work authorization. Fluency in a community language (commonly Spanish) is strongly preferred. Experience working on multidisciplinary teams with organizations, agencies, patients, and community members. Knowledge of community resources and resource navigation. Preferred: Community Health Worker certification or an associate’s or bachelor’s degree in a related field. Experience utilizing electronic medical record systems. Benefits Mission‑focused career impacting Medicare patients. Paid vacation, sick time, and 401(k) match options. Health, vision, and dental insurance. Opportunities for leadership development and continuing education stipends. New centers and flexible work environments. High levels of responsibility and rapid advancement opportunities. Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested readers to apply. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr