Warehouse Manager

Warehouse Manager

Shreveport, LA

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The position of Warehouse Manager has the primary responsibility of safely managing warehouse and office operations of the four facilities at this location. Through effective leadership in a fast-paced environment, the Warehouse Manager will ensure that supervisors, forklift operators, and office employees are fully trained to meet standards in all functions of warehouse operations, material handling and customer service. Acts as the first point of contact with customers and dispatch when problems arise.

Oversee the supervisor and leads to ensure daily operations are closely monitored and Odyssey's established employee safety requirements are met at the facility.

Ensure supervisors and leads effectively oversee daily operations, including:

• Maintain Federal, State, local, and OSHA regulations, including regulations for personal protective equipment.
• Track, record, and monitor the maintenance and inspection of operating equipment to ensure safety and compliance.
• Document training programs attended by employees, as well as certifications received.
• Follow company safety guidelines and procedures, including for the safe loading and unloading material.
• Audit warehouse procedures and make necessary changes to guarantee that work instructions comply with safety standards.
• Maintain a clean and organized work environment.
• Lead safety meetings and trainings, per directives from HSSE.
• Track, record, monitor employee attendance, vacation, sick days and performance.

Ensure policy structure and documentation is in place to:

• Adjust work procedures to meet customer demands, production schedules, workflow, vacations, etc.
• Inspect material and note exceptions or damages for inbound and outbound shipments.
• Supervise and assist in daily warehouse operations, including crane and forklift operation, product inspection, shipping, receiving, and storage. Ensure inventory transactions are accurately completed through scanning procedures.
• Organize material and manage inventory within the warehouse.
• Evaluate and recommend processes and procedures to ensure quality of service.
• Ensure inventory and material is stored safely and blocked properly.
• Complete daily paperwork and record data.

Ensure customer communication is prompt and professional:

• When possible, apprise customers of issues before they arise.
• Answer customer inquiries in a calm and polite manner.
• Escalate customer issues to the Director of Warehouse Operations, as situations arise.

Lead by example in all areas of warehouse operations:

• Routinely follow safety and warehouse policies and manage employees to do same.
• Coach employees if policies are not followed or unsafe behaviors occur.
• Exemplify behaviors that reduce potential damage to materials.

Maintain responsibility for warehouse employee management and training:

• Set clear objectives, provide regular feedback, and conduct performance evaluations in accordance with company policy.
• Ensure skill progression is tracked so there is an understanding of when an employee has reached full training in warehouse operations, pin-setting, safety, etc. Provide bi-weekly updates to the Director of Warehouse Operations.
• Oversee the documentation and communication to management for all incident, accidents, claims, employee disciplinary and performance issues in accordance to regulations and company policy.

Participate in meetings, and on committees as instructed or needed.

Participate in cross training, development programs and obtain any certifications as requested.

Participate in company training programs, safety events, company functions and meetings when requested.

Implement goals, standards and objectives of the division and for delegated employees.

Monitor and report needs for any building, equipment and tool replacement or repairs.

Develop and/or adhere to budgets and monitor to ensure expenses to not exceed.

Periodically audit warehouse procedures and make necessary changes to ensure work instructions comply with warehouse activities, objectives, and safety requirements.

Facilitate management and safety/quality meetings monthly. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be added to or change at any time with or without notice.

All other duties and projects assigned.

What You Bring:

• High School Diploma or GED equivalent is required.
• A minimum of five years of experience in a similar role and environment is required.
• A minimum of three years of supervisory experience is required.
• Experience with forklifts, over-head cranes, metal cutting devices, and handheld RFID scanners is required.
• Microsoft Office literacy is required.
• Previous experience with AS400 systems and OSHA regulations is preferred.

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

A choice of medical plans with FSA and HSA options Dental Insurance Vision Insurance Company-paid Life and Disability Insurance 401(k) Plan with Company Match Paid Time Off (PTO) and Company Holidays Employee Assistance Program Company Health & Wellness Program Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.