Clinical Operations Supervisor

Job Description

Job Description

We are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join US ? We believe in recognizing and supporting the incredible efforts of our team. You'll enjoy a wide array of benefits, including:

• Generous Medical coverage with up to 75% of employee medical premiums covered by the practice

• Dental and Vision Insurance : Optional plans are available to ensure your health is a top priority.

• 401K With Match: Up to 4% employer match to help you secure your financial future.

• Work-Life Balance: No weekends required, with potential for a four-day work week.

• Product & Service Discounts: Enjoy discounts on skincare products and treatments

• Robust complimentary cosmetic points that can be redeemed for free services.

• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.

• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.

• A close-knit, supportive team environment that fosters collaboration and camaraderie

What We Value: We're looking for individuals who:

• Are motivated to excel in a dynamic healthcare and aesthetic environment

• Take emotional ownership of their work and genuinely care about the impact they make

• Are lifelong learners who value ongoing education and growth

• Thrive in a collaborative, supportive, and innovative workplace

• Share our commitment to redefining excellence in both healthcare and aesthetics

How You'll Make an Impact By joining CCSD and CSS, you'll play a vital role in delivering comprehensive care and expertise to our patients and clients. Your work will directly contribute to elevating our medical and retail brands, advancing a culture of health, beauty, and wellness grounded in the highest standards of healthcare. Together, we'll continue to set the bar for excellence in dermatology, plastic surgery, and skincare.

The Supervisor, Clinical Operations in Dermatology, Mohs Micrographic Surgery and Plastic Surgery oversees the clinical staff, as well as the research manager and their staff. The role will provide strategic leadership for clinic operations, ensuring quality, compliance, and efficiency in patient care. Key responsibilities include staff management, patient safety oversight, vendor relations, and strategic planning to align clinic activities with organizational goals. This role requires strong leadership skills, project management skills, and above average communication skills in support of managing a large clinical team and maintaining positive relationships with internal and external stakeholders. 

Clinical Operations Management

• Oversee the day-to-day operations of patient care and clinic activities, ensuring seamless workflow, patient satisfaction, and quality care.

• Oversee daily clinical and Mohs Micrographic Surgical flow to ensure efficient, timely, scheduling and performance of Mohs procedures.

• Act as the primary liaison for Mohs patients throughout their care journey, ensuring clarity, comfort, and a seamless experience.

• Manage room assignments and surgical schedules for optimal patient throughput and provider efficiency.
• Ensure the Patient Care team maintains room readiness and inventory logs; audit monthly and distribute updated materials as needed.

Clinical Support Operations Oversight

• Medical Record Audits & Documentation :

• Audit medical records for accuracy, ensuring compliance with clinic policies and regulatory guidelines. Ensure all provider notes are locked and signed within the required timeframes.

• Emergency Response :

• Develop and implement emergency protocols for patient safety, including response procedures for medical emergencies.

• Continuous Improvement :

• Demonstrate continuous effort to improve clinical operations, streamline workflows, and enhance the patient experience.

• Regulatory & Compliance Monitoring :