Field Service Technician - Mid-Atlantic Region

Field Service Technician - Mid-Atlantic Region

At KMT Waterjet, a Shape Technologies Group (SHAPE) company, we're devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Advanced Pressure Systems (APS), Flow International, Shape Process Automation KMT Waterjet, H20 Jet, Aqua Dyne, Aquarese, Pro jet System and TOPS. Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurance, education reimbursement, and more.

The Field Service Technician will provide customers with first-rate field service and installation of their waterjet units, phone-based technical support, preventive maintenance repairs, and field training for the high-pressure intensifiers, including their ancillary equipment.

Major Duties and Responsibilities:

• Provide troubleshooting and repair service for waterjet equipment.
• Respond to customer inquiries in person, via telephone, and email.
• Provide extensive training in the safety, operation, and maintenance of waterjet equipment.
• Process documentation of all activities relating to customer inquiries or field service.
• Assist in the development of new products and emerging technologies.
• Be an effective liaison with Engineering and Sales departments regarding customer feedback and new product development.
• Process requests for replacing defective components in compliance with KMT warranty.
• Assist other service technicians in their territories with service.
• This position requires 70% travel from your home location to customer sites, sometimes with limited notice.
• Perform other duties as required.
• Office duties that include accurate record keeping, basic computer knowledge, and effective organizational skills are required.

Knowledge, Skills, and Abilities:

• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills are required.
• General diagnostic and troubleshooting capabilities.
• Independent judgment to analyze and solve technical problems.
• Proficient with Microsoft Suites and other relevant software.
• Good keyboarding skills.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent written and verbal communication skills.
• Positive attitude, initiative, and dependability
• Demonstrated ability for innovative/creative thinking.
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts
• Ability to travel 70% or more for on-site work.

Education/Experience and/or Training:

• Two years Technical or Associates Degree minimum or combination of education and experience
• Preferred B.S. in Mechanical or Electrical Engineering or combination of education and experience
• Field Experience a plus.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.