Business Operations Manager

Our client, a leader in the FinTech industry is seeking a Business Operations Project Manager to join their team. This is a hybrid position that will be onsite 3x per week in Charlotte, NC! *This a 1-year W2 contract with benefits & paid holidays!* As a Business Operations Project Manager , you will drive the business partnership lifecycle end-to-end, owning the overall partner onboarding experience, deepening existing partner relationships, and using feedback to continuously improve internal/external processes within the partnership program. What You Will Be Doing Create and manage complex projects within the Partner Program , defining tasks, specifying deliverables, identifying and managing dependencies, planning and executing cross-functional meetings, as well as documenting timelines, potential risks, and action items Serve as the operational point of contact, managing daily intake of partner requests including implementation, escalations, through day-to-day service requests Drive root cause analysis and resolution of revenue-impacting issues, leveraging insights to scale operations, automate recurring process, and develop SOPs to improve speed and accuracy Own outbound partner communications, translating insights on feedback sessions, case studies, program participation into actionable summaries for senior leadership Required Skills & Experience Bachelor's degree in relevant field 3+ years of experience in Business Operations, CX Operations, Program Management or related field Working knowledge of Google Sheets/Excel, Jira, and/or other Agile tools Desired Skills & Experience Experience supporting initiatives for strategic accounts, channel programs, partner programs, or industry relations programs highly valued Prior experience in B2B SaaS, FinTech, or related industries a plus! Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.