Call Center Remote Customer Service Representative

Job Details Job Location: Richmond, VA - Richmond, VA 23219 Position Type: Full Time Salary Range: $17.00 - $18.50 Hourly Job Category: Customer Service Vimo is excited to hire Remote Customer Service Representatives. We are dedicated to creating a motivating and positive work environment, and our vision is to make finding and enrolling in health insurance simple. As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help clients discover how to enroll in health insurance. Full-time/Seasonal $17.00/hr. plus performance incentives $19.00/hr. Spanish Bilingual, plus performance incentives Requirements 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required Not compatible with Mobile Internet Service Providers or Satellite Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (e.g., T-Mobile is not compatible) Essential Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem‑solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self‑study, training, and testing required; eligibility to proceed through training and certifications depends on passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self‑motivated and success‑driven What We Offer Paid Training Full‑Time, Seasonal role Performance and attendance‑based incentives, in addition to the base pay Convenience of working from home Collaborative and supportive team environment 401(k) Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience (Not Required) Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus #J-18808-Ljbffr Paycom - ATS