Senior Phlebotomist/Medical Assistant | Bilingual Spanish Required

Job Description

Job Description

About us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Location:
Bronx Office (391 E 149th St, Bronx, NY 10455) & Westchester Office (199 Main St, White Plains, NY 10601)

Schedule: On-site | Monday - Friday 9am-5pm

Position Summary:   The Senior Phlebotomist will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.

Key Responsibilities: 

• Collaborate with a team of nurses and nurse practitioners to remotely monitor patients' vital signs through dashboards for a remote monitoring program.
• Measure and record blood pressure, temperature, pulse, and respiration.
• Support doctors or nurses during exams.
• Perform blood draws safely and efficiently using proper techniques.
• Label, store, and transport blood and other lab specimens correctly.
• Follow strict protocols for hygiene, PPE use, and sharps disposal.
• Ensure phlebotomy tools and lab equipment are clean and functioning properly.
• Address alerts on the dashboard and promptly communicate with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Provide support with front desk coverage and administrative tasks as needed.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming calls from patients, providing compassionate support, answering inquiries, and offering assistance.
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Use EMR systems, specifically AdvancedMD, to input and manage patient data and information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
  
• Monitor and document refrigerator temperatures for vaccines to ensure compliance with storage requirements.
  
• Manage medical and office supply inventory, including ordering supplies from approved vendors and maintaining adequate stock levels.
• Coordinate laboratory specimen pickups and ensure timely processing.
• Assist with resolving day-to-day operational issues related to laboratory and office workflows.
• Provide full clinical support, including assisting providers during clinical procedures as needed.
• Demonstrate leadership by supporting daily clinic operations, collaborating with team members, and helping maintain an efficient, patient-centered work environment.

Required Qualifications:

• High School Diploma or GED.
• 3+ years of relevant phlebotomy experience in a healthcare setting.
• Phlebotomist Certification required. 
  
• Bilingual – English & Spanish.
  
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.
• Exceptional customer service skills to provide empathetic and supportive patient interactions.
• Ability to travel to our Bronx office, and Westchester office as well to provide oversight.
• Demonstrated leadership skills with the ability to support daily clinical and office operations.

Preferred Qualifications:

• Proficiency in using EMR systems, experience in AdvancedMD a plus.
• Previous experience with medical office operations, inventory management, or serving in a lead clinical support role.
  
• Demonstrated leadership or supervisory experience in a healthcare setting.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  
• Professional development opportunities
• Mission-driven work in an innovative healthcare space