QA Analyst II

We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: Be Customer Obsessed : We start with our customers and work backward to deliver exceptional value. Lead With Speed : We move fast, take smart risks, and stay ahead by acting boldly. Don’t Cut Corners : We own our technologies and operations to deliver a high-quality, end-to-end experience. Create a Better Us : We simplify, automate, spend wisely, and continuously improve. Follow the Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree. Grow, Be a Leader : We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here. Summary: Job Title: QA Analyst II Job Status: Full-time Location : Remote Position Type: Direct Hire, note, this is not a contract role Pay Range: $65K - $78K, based on experience Shift: 9:00 AM - 5:00 PM ET, Monday - Friday We are looking for a talented QA Analyst who will take ownership of the quality of our software suite. We want someone who will test our system and find bugs in every layer of our multiple applications. As part of an agile development team, the successful candidate will be responsible for developing and executing comprehensive test cases for both the back and the front end. This individual will love manual testing and use a combination of UI, database, and API interfaces to ensure our products work as desired. What You’ll Be Doing: Collaborate closely with the development team to understand requirements and create thorough test plans. Identify, analyze, and document issues; recommend solutions and improvements. Manage manual, regression, usability, and exploratory testing processes. Maintain meticulous attention to detail and clearly communicate findings to team members. Dive into the product with enthusiasm to troubleshoot and resolve issues. Keep the team informed of progress, roadblocks, and any emerging issues. Identify critical software areas to ensure adequate test coverage. Gather essential data and perform root cause analysis to assess defects and their impact. Ensure defect traceability and conduct in-depth root cause analysis. Track and report on deliverables to maintain visibility of testing progress. Monitor testing efforts across teams to meet deadlines effectively. Develop metrics and reports to clearly communicate test status throughout the process. Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: A degree in a related discipline, or equivalent combination of education and experience. 2+ years of experience in Quality Assurance testing, including web applications and API testing. Familiarity with SQL and databases. Proficiency in leveraging artificial intelligence technologies, crafting precise prompts, and systematically validating generated results for precision as toolsets advance. Strong analytical and problem-solving skills with a focus on precision, thoroughness, and a proactive approach to enhancing quality. Strong sense of ownership and initiative, with a proactive approach to seeking help and offering support to teammates when necessary. Capacity to work independently with minimal supervision and assist multiple teams in a fast-paced environment. Demonstrated teamwork skills, partnering with colleagues to maintain high testing standards and consistency across the QA process. Openness to feedback and willingness to offer constructive input and share expertise to foster team development. This role requires sitting or standing for extended periods (8+ hours) while working on a computer, including prolonged screen time, extended keyboard and mouse use, and repetitive typing. Home Office Setup: Candidates should have a dedicated, quiet workspace with reliable high-speed internet, a desk, and a chair. Patriot provides a home office stipend to help you set up or enhance your home office after the successful completion of your introductory period. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments Full-time, direct-hire, 100% remote role Open to candidates legally eligible to work in the United States Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C. Core hours: typically 9 am–5 pm EST, Monday–Friday Some flexibility is required during busy seasons or critical “right-now” moments Patriot Software is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with pregnancy-related limitations. If you need an accommodation during the application or interview process, please contact People Operations. More Reasons to Love Patriot Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits designed to help our team thrive inside and outside of work. Paid time off, inclusive of vacation and sick time Paid holidays Medical, dental, and vision insurance Section 125 HSA and FSA accounts Benefits beginning the first of the month following hire Company-paid life, short-term, and long-term disability insurance 401(k) with company match Up-to-date hardware and equipment provided Flexible scheduling and opportunities for advancement Engaging and collaborative company culture Home office setup stipend after introductory period Are you ready to take the next step in your career? -- Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. All interviews are conducted via video with cameras on to maintain compliance and security standards. Patriot is a camera-on company for all video interactions. Photo Capture for Security If selected to interview, you may be asked to provide or have a photo captured. This photo is used only to verify that the same candidate is present throughout all interview stages. Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use Any photos are used solely for candidate verification. Geolocation tools may be used only to verify your location and ensure interview integrity. All geolocation use is limited to security and compliance needs and follows all applicable privacy laws. #J-18808-Ljbffr Patriot Software