Field Desktop Support Technician

Job Description An Insight Global client in the Mercer, PA area is seeking a Field Desktop Support Technician to work in a hybrid environment supporting the company's infrastructure and business solutions. This role will support the company's employees and their use of client system technologies, maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. The ideal candidate will need to have strong interpersonal and telephone skills needed to troubleshoot and resolve tickets related to PC hardware, software, and peripherals from internal and external customers. Lastly, this role will require a thorough understanding of Windows operating systems, PC peripherals, LAN/WAN, and the ability to perform basic server administrative tasks, including users, modifying group memberships, and assigning rights. This role will be a contract to hire role paying anywhere from $30 - $35/hr based on years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 5+ years of experience as a Helpdesk/Desktop Support Technician 5+ years of experience utilizing Jira ticketing system or a similar ticketing system 5+ years of experience working in a Windows Operating System (Version 11) Experience setting up and troubleshooting VOIP phones and Dell PC equipment Experience setting up and troubleshooting multi-factor authenticator systems and Active Directory Excellent customer service and communication skills #J-18808-Ljbffr Insight Global